Ken Soszka
After migrating to Track-It! 2019 from version 11.4, I can't find the Department Numbers from 11.4 as in the the image below. Departments and Locations are available on the Configuration page on… (Show more)
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Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It!…
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Ken Soszka
Hi, in a Work Order I can choose a Solution to add in the Resolution Notes. I have added the {Resolution} tag to the Manual Notification Template for Requestor, but it does not show the Resolution… (Show more)
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Terry Hartup
Track-It! Self Service Web is a great way to allow your users to submit work orders via a Web form. What you may not know is that in version 11 we have a number of ways to customize the site. Here is…
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Cris Coffey
We will be introducing a new charge calculation feature into Track-It! 2019 and we can use your help with the logic. Please review how Track-It! 11 performed these functions, then how we are… (Show more)
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Ken Soszka
What are the definitions of Expected Due Date, Expected Fix Date, and Expected Response Date, and what would trigger each as being met when used in an SLA or a Business Rule?
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Cathy Grant
Is there a limitation on how many sub categories or items can be put under one category?  Categories keep crashing with an error of:       Trackit Error X      Check our website for more… (Show more)
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Michael Ishii
For Track-It 2018:   Most times I want to perform a search, it is in the module that I am already working in. I would rather have the search come back quickly by searching only where I want it to…
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It!…
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richard Lester
In the older Track-it I could define the timeout for sessions but I am unable to locate in configuration anyone know how to change?
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Ken Soszka
I added a Custom Lookup Field to the Self Service page in Track-It! 2019, but it appears at the very bottom, below the attachments section. Is it possible to change the order of fields? Thanks!
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