Sergey Savchuk
When you try to print a ticket, it will not print the notes or Additional information field. Is there a way to fix that?   Thank you, Sergey
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Bill Hamilton
We have a few cases where Track-it is installed on technician's Windows 10 PC and it closes as soon as it is opened.  We've tried uninstalling and reinstalling with no change.  Has anyone else seen… (Show more)
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Nicholas Alleyne
Hello,   Is the TrackIT 11.4 ERD available anywhere?  It was previously on the numara site, but it seems it has been pulled down (was located here:… (Show more)
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Ken Soszka
Hi, I have a situation where Business Rules are stuck on Pending status. They all appear to be rule name "system event" and record type "mail listen" with action "create".     I saw a post here… (Show more)
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John Straughan
We receive equipment in bulk.  100 monitors at a time.  Would like to import a csv file instead of entering each device separately.  Would use the following fields Asset Name Track-It! Asset Type…
Ken Soszka
When creating an Assignment using a Business Rule (and other rules) I see the "seq_xxxxx" fields in the list of fields. What does that mean?   Also, is that top line correct for creating an… (Show more)
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Justin Drakes
Hello All,   I am new to the BMC Community, so I apologize if this is a stupid question.  We just purchased TrackIT 2019 and I am installing it on a server 2016 VM.  In the installation process I… (Show more)
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Firstmark Credit Union
Forgive me if this has already been requested, but I didn't find anything.   This is a request to add a form template field of "Note", the same field that is required to submit a ticket. One use…
Firstmark Credit Union
Forgive me if this is already out there somewhere, but I didn't see it. We are on version 2018.03. Not sure if this request is in the pipeline already or not.   This is a request for licenses to…
Ken Soszka
I'm trying to create a business rule that creates assignments when a ticket is created.   1. When ticket is created with a specific Category.   2. Create an Assignment.   3. What do I put… (Show more)
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Ken Soszka
In the Business Rules Documentation, in the first scenario towards the bottom, there are instructions for updating a record in the Actions section where you have to update Ticket ID with {Ticket -… (Show more)
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