Michael Mastronardi
As a technician, I am logged out of Track-It 2020 version build 2020.2.95 after a few minutes of inactivity. How do I extend that? My technicians are used to logging into to Track-It in the morning… (Show more)
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David Parsons
We have different email address staff can email for specific problems. For example: IT.Help@example.com IT.Request@example.com IT.OtherHelp@example.com   I would like to create separate Help Desk… (Show more)
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Christine Pimblett
Hi all. Playing with ticket assignments for the first time to see if it is something we may like to make use of for onboarding/offboarding of accounts since there are many pieces/people/dependencies.… (Show more)
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Harlee Strickland
Trying to install Migration Tool 2020 on our existing Trackit 11.4 server running Windows servers 2012 Datacenter 64 bit.  I keep getting "DatabaseMigration.exe application requires one of the… (Show more)
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Ken Soszka
I have some questions about the instructions below, for enabling integration between Track-It! and BCM using the BCM Configuration XML file. I guess I don't understand the step-by-step process.  … (Show more)
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Kemp Goode
Hello,        I would like to the edit the field names in my Track-It self service implementation.  For example.  I would like to change the default field " Text 1" to Computer name.  Is this… (Show more)
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Ken Soszka
In version 11.4 it was possible to search Assets by Primary User Name (Requestor), so that you could easily find a user's Asset without knowing the Asset Name, Serial Number, etc.   This…
Christine Pimblett
Hi. I am working with a client to scheduled their preventative maintenance tickets. All had been going well for the weekly and monthly tickets. We ran into a snag with the 90 day tickets in that they… (Show more)
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Chip Mrizek
I'm on BUILD: 20.20.1.86   I modified the Create Ticket business rule to show the default ticket priority I set and the Expected Due Date/Time as well. Neither field is showing up in the email. Let… (Show more)
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Sam Truong
Hi All,   I'm using v11.4 and I have an aged work order that I'm unable to close out. Here is the exception I'm getting:   TechnicianClient|TIE1107152|Language|sam|Frameworks.ErrorCode.002   -- No… (Show more)
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