PBC Support
I'm having an issue with adding Parameters to a customized report. We're on 20.19.02   We needed a report to be run monthly that would showed CLOSED tickets ( with close date), by Department and… (Show more)
in Track-It!
Ken Soszka
Hi, I have a situation where Business Rules are stuck on Pending status. They all appear to be rule name "system event" and record type "mail listen" with action "create".     I saw a post here… (Show more)
in Track-It!
Drew Thompson
     We are trying to define a report that would give us the members that are apart of the local administrators group on our Discovered assets. Any and all help in defining this would be a great.  … (Show more)
in Track-It!
Eddie Edwards
When a Category is selected in Self-Service no technician is assigned to the ticket which requires someone to monitor for tickets with no technician.  Technician should be assigned if only one is…
Cris Coffey
If we were to hold a conference or participate in a conference with a partner next year, would you be interested in attending?   If the price to attend was $500 or less, would you attend? (you would… (Show more)
in Track-It!
Ken Soszka
What is the procedure for moving Track-It! 2019 to new server?   Example: The application and database are set up and running on a single sandbox server. Now, we want to move that to production. The… (Show more)
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Ken Soszka
Is there somewhere that I can see the syntax for modifying expressions in business rules? For example, I would like to update the record using the {DATE} expression for Expected Due Date, and add 2… (Show more)
in Track-It!
Kathy Pauley
Most of our technicians in our maintenance areas print their tickets out and work from those during the day since they do not always have access to a computer.  We have copied and tried to edit the… (Show more)
in Track-It!
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