Klaudia Malecka-Koldziejska
I would like to raise an idea to introduce more options in managing cases in bulk. Currently we can : Please add: Change Status Change Categorization   Impact: shorter time to process a case -…
Klaudia Malecka-Koldziejska
Description: Enable a solution to recognize both "individual's address" and "email subject" and fetch the reply in one case, rather than create a new one.     Use case: Thousands of employees in…