Kevin Marvin Austria
Hi,   Is it possible to add a Product Type and CI Type on Product Catalog  
in Remedy ITSM
Kevin Marvin Austria
Hi,   I've using 19.02 Remedy. The case is the other member of the support could view ALL the ticket and the other member of the support group could NOT view the specific ticket.   Is there… (Show more)
in Remedy ITSM
Kevin Marvin Austria
Hi!   I have an issue regarding with incoming mailbox. Whenever I replied thru email it created a ticket.   Is there away that I can disable the function that whenever I reply thru email it will… (Show more)
in Remedy AR System
Kevin Marvin Austria
Hi!   Can someone help me, on how to reset the ticket number SR,WO,INC,Problem.     I'm going to have some cleanup.   Regards
in Remedy ITSM
Kevin Marvin Austria
<EML> <TID: 43> <SEVERE > <LoggingModule> /* Fri Jul 17 2020 16:37:39.047 */ Could not connect to Email server Name/IP xxxxxx, Email Server Type :POP3 , Email Server Port :110 , Email Server User… (Show more)
in Remedy AR System
Kevin Marvin Austria
Hi!   Do you have a screenshot of your "rule for Ad Hoc Get Next Approver" I'm trying to create rule for the Ad Hoc  to get next approver.   Thanks!
in Remedy ITSM
Kevin Marvin Austria
Hi everyone,   I've already enabled the z1d_approver, what I do is a create approval process for another Adhoc. How can I enable this 2nd Adhoc?   Thanks!
in Remedy ITSM