Mark Hodge
I checked the box under Configure Self Service/General Self Service Settings. Logged in as a client I see  "None of the Above" is now my only option. Why not just remove "Select a Category"?  This…
Angeline Law
Is there a way to group knowledge base articles? in both version 2.0 or 3.0. Eg A group called "Incident Management" and all the FAQ or How To article that is related to Incident Management will… (Show more)
in BMC Helix Remedyforce
Chris Eaton
Hi,   I'm new to the approvals, but getting there. I'm wanting to use email approvals here and not having the approvers accessing RF directly   The scenario is... User raises a request for… (Show more)
in BMC Helix Remedyforce
Muhammad Ibrahim Shaikh
I want an report showing  Incident History and Action History combined in one.
in BMC Helix Remedyforce
Muhammad Ibrahim Shaikh
We want to give some special rights to the Change Manager (Reassign Ticket to another approver, ReOpen, Recall approval request) and others which only administrator can do.   If anayone can guide me… (Show more)
in BMC Helix Remedyforce
Emile Steenkamp
Currently we have the following shifts:   Country 1: Early Shift Middle Shift Late Shift   Country 2: Early Shift Late Shift   Country 3: 1 Shift   I've created all the different business… (Show more)
in BMC Helix Remedyforce
Emile Steenkamp
I have a set of checkboxes on a request definition.   How do I default some of these checkbox values to "True"?   Essentially this picklist is conditional on another radio button value. If the… (Show more)
in BMC Helix Remedyforce
Derrick Crew
all of our users have a field in their user record where we enter the unique RemedyForce ID for their VP's user record. we want to make an approval process that will pull this user from the submiters… (Show more)
in BMC Helix Remedyforce
Richard Morin
Hello,   Is there a way to have the Activity object mapped to existing Change Requests/Incidents?   Essentially, I'm looking for;   -  An option to link to an existing Change Request from an… (Show more)
in BMC Helix Remedyforce
Manus Finnerty
How do you print a dashboard without using the browser print function which gives also prints the toolbars and tabs? Do I have to snip it and paste it into a document or presentation to get a clean… (Show more)
in BMC Helix Remedyforce
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