How can I hide service request input fields from the self service portal but not the staff's console view?
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Because our users can create tickets and requests in self service on behalf of other people (which is great!) we would really like to be able to populate the Caller Name field on Incidents and… Show more
For the workflow , evaluation criteria are Evaluation Criteria Evaluate the rule when a record is: created created, and every time it's edited created, and any time it's edited to subsequently meet… Show more
Hi everyone, I have a profile which has very limited access to Remedyforce and now I want to enable it to see the Remedyforce Console tab. I managed to enable it from the profile edit page and in… Show more
While the objective is to have Staff users work in the Remedyforce Console, adding the ability to view 'Recent' tickets (based on the tab you are currently in) would be wonderful. The below mock-up…
Add Recently Created, Recently Modified, and Recently Viewed system views to the Remedyforce Console
While still using the salesforce standard pages, the Incident, Problem, Change Request, and Task objects had system views to see the last 25 entries for ‘Recently Created, ‘Recently Modified’, and…
I have followed the link below to setup RemedyForcre chat but keep getting the message All staff members are currently busy. Click Try again to retry. Can anyone help Configuring BMC Remedyforce… Show more
Please join Deepak as he presents on Live Chat in Smart IT during the December 2019 webinar. In this session he will cover newly introduced Live chat in Smart IT 19.08. Including how existing…
We are launching Surveys and have come across a privacy concern. It appears all data gathered from Survey responses are available via reporting. We are wondering if anyone has a process or… Show more
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Our team is trying to create a Service Request from an email sent from another system. At present it is creating an incident. Can anyone help me?