John Wisdom
Resolve the code issue in the Remedyforce Console that prevents Staff members from creating Service Requests that derive their ownership from templates.   Background: We have been struggling with…
John Wisdom
Has anyone else noticed the following:   The Category field on the objects in the Remedyforce Console do not find categories based on characters entered unless those characters are at the beginning… (Show more)
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Billy Brueggeman
It would be nice when the "Assign to me" option in smart it is used it would automatically change the status of the ticket to  "In Progress". Or at least give us the functionality to give us this as…
John Wisdom
Our HR Incidents are segregated. It was discovered today that this does not apply to the Action History. As these histories are searchable (can be accessed from the Incident History search) this is a… (Show more)
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Bernhard Leitner
Probably something for support, but I was wondering if anybody else has experienced this as well:   When opening the Remedyforce Console in Internet Explorer 11, all the date fields show the value… (Show more)
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Kelvin Santana
We are currently able to create incidents by sending an email to our email listener but I wanted to know if it is possible to generate the ticket as a service request instead of an incident?   See… (Show more)
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Joshua Lenning
We recently pushed out a Queue required validation rule on all objects. Just discovered that if we try using "Create and Link" buttons, that the record fails to pass the Validation Rule. Is there any… (Show more)
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John Wisdom
I realize it is a training issue but most things are. What I would like to be able to do is to full proof it so a client or caller would be unable to respond to a survey more than once.Currently I… (Show more)
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Bernhard Leitner
I am just curious about a new 'Self Help' item on the console and on the RF Administration page.    Was this part of the latest Patch 17.02 (last Friday), and can be disabled? When clicking on one… (Show more)
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