We have created workflow rules for negative surveys and surveys with comments. The subsequent email alert fires and sends an email to the queue's managers. The rules and alerts are working perfectly… Show more
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We really need to be able to modify the password confirmation email for our Remedyforce instance. Since introducing Remedyforce Self Service the emails that are generated with the ServiceDesk Clients… Show more
From an Incident, Actions tab - have the ability to create a new task from another technician and assign directly.
The category tree on console does not give complete path of Category say Category - Type - Item, please make it just like "Self Service category". This will help agents to categorize better See…
In Self Service, type ahead results in the Category field on "Submit a Ticket" being displayed along with the hierarchy. Looks great, right? Unfortunately, this is not the case in the…
While i am trying to create a report of capturing tickets being reassigned back to Service Desk, the only available report i see is the Incident History, and Owner is accounted for... but not the… Show more
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Request for assistance changing time zone on email template we have for SLA tasks from EDT to EST. See below for Visualforce Email Template script used. <messaging:emailTemplate… Show more