Chris Troyer
Greetings,   As we add more Request Definitions to our self service portal there are some we would like to restrict. Remedyforce permits you to grant access based on Accounts and Profiles. Is it… (Show more)
in BMC Helix Remedyforce
Justin May
All,   Is it possible to add a header section to the Submit a Ticket form?       The header would function just like the Rich Text User Instructions does now on the Service Request Creation form.  … (Show more)
in BMC Helix Remedyforce
John Wisdom
I was unable to create a Poll on the BMC Helix Remedyforce space so going the Discussion route. I am curious how many customers rely on the OOB behavior of the Staff field being populated as the… (Show more)
in BMC Helix Remedyforce
John Wisdom
We would like to be able to add links to the tiles in Service Health. This would make Service Health interactive allowing the user to select a link in a tile for a specific service that would take…
Ryan Kreigh
How can I hide service request input fields from the self service portal but not the staff's console view?
in BMC Helix Remedyforce
Gabriel McGinn
Remedyforce Winter '18 added the option for Page Layouts for Incidents and Tasks. Sadly this feature does not include Service requests, despite it living on the incident object.   "General…
Jeffrey Dionisio
I'm Editing my Incidents view and I want to see the incidents that only assigned to me. When I select "My Incidents", it doesn't give me any incidents that assigned to me. NOTE: I already try… (Show more)
in BMC Helix Remedyforce
John Wisdom
Looking to strike up a conversation with any Remedyforce shops who have integrated Remedyforce Chat with the BMC Helix Chatbot.   Thanks
in BMC Helix Remedyforce
John Wisdom
When someone is raising an incident via self service, Smart Suggestions kicks in and starts searching Broadcasts, Knowledge Articles, etc.. depending on how you have it configured via Remedyforce…