John Wisdom
Would like to have the ability to configure the columns to be displayed in the Self Service My Approvals view.   I can configure the columns to be displayed in the Self Service View Tickets and…
John Wisdom
Does anyone know if these 'atom' icons in Service Health can be customized? Optimally we'd like to be able to assign an icon to our services in the CMDB so they appear here if possible. Doesn't… (Show more)
in Remedyforce
John Wisdom
We would like to be able to link an icon to the subscribed services in Service Health similar to how we add an image to to service requests via the Request Definitions. It probably makes the most…
John Wisdom
Our email approval of Change Requests works great but now that we are doing approvals of service requests we have noticed that we can't approve or reject by replying to the email. I am using the… (Show more)
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John Wisdom
I want to be able to create a permission set to assign to people we want to be able to create service outages without having to make the Remedyforce Administration tab available to them. The… (Show more)
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John Wisdom
We have a two step approval process where the second approver is manually selected. If the first approver approves the request in self service, rather than being prompted for selecting the second… (Show more)
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Kelvin Santana
Can "Change Requests" be auto assigned to a queue? I believe this is possible for incidents and service requests tickets but I wanted to know if same could be done for Change Requests.
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Brandon Smith
Can this be done with a validation rule against the change console detail page and is there an example of a rule anyone has written? Or is there another method to enforce this rule?   Thanks ahead… (Show more)
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Brad Davidson
I've read on multiple threads about the limit on this and I understand the 10000 part of it. I still need a view that will show me the LAST 10000 tickets (as others have mentioned). Creating a view… (Show more)
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Pamela Taylor
When accessing Service Health, all services appear.  Not all services will have a degradation or an outage.  There should be a button in the CMDB that allows the administrator to determine if a…
John Wisdom
This article is misleading as all it does is show how the KBA link will take you directly to the article as it appears under the Knowledge Articles tab. That is self explanatory. I don't believe it… (Show more)
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