Charlotte Forsdick
Some service requests, upon submitting, come up with the error "Invalid Cross Reference ID" What's causing this?
in BMC Helix Remedyforce
John Wisdom
Currently only parent categories are available on the pre-chat form in Remedyforce Chat. As the category the client selects then populates the Category field on the incident created from the chat, it…
Lora Barclay
Hi   Is there a remedyforce to servicenow integration?   Looking to setup a trigger which would send our ticket on remedyforce to create a ticket on servicenow (a supplier platform) and be able to… (Show more)
in BMC Helix Remedyforce
John Wisdom
I want to add a custom field called, "Owner" to the Request Definition > General tab for reporting purposes. I have created the custom field on the Request Definition object but do not see where I… (Show more)
in BMC Helix Remedyforce
John Wisdom
We have a two step approval process where the second approver is manually selected. If the first approver approves the request in self service, rather than being prompted for selecting the second… (Show more)
in BMC Helix Remedyforce
John Wisdom
We don't want all Staff users to be able to see the "Comments" on surveys. At present, if we roll out the native surveys to production, all Staff users will be able to see "Comments" simply by going… (Show more)
in BMC Helix Remedyforce
John Wisdom
  I can configure the columns to be displayed in the Self Service View Tickets and Requests list by modifying "self service: view tickets and requests" field set for the Incident object. I am… (Show more)
in BMC Helix Remedyforce
kedar zavar
The category tree on console does not give complete path of Category say Category - Type - Item, please make it just like "Self Service category". This will help agents to categorize better See…
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