John Wisdom
We have created workflow rules for negative surveys and surveys with comments. The subsequent email alert fires and sends an email to the queue's managers. The rules and alerts are working perfectly… (Show more)
in Remedyforce
John Wisdom
We really need to be able to modify the password confirmation email for our Remedyforce instance. Since introducing Remedyforce Self Service the emails that are generated with the ServiceDesk Clients… (Show more)
in Remedyforce
Kristie Bartlett
From an Incident, Actions tab - have the ability to create a new task from another technician and assign directly.
John Wisdom
OS Type is an OOB field on the Base Element yet I can't add it to the Base Element field set. Doesn't show up. Seems I can add it to the page layout but I don't actually see it on the page once I… (Show more)
in Remedyforce
kedar zavar
The category tree on console does not give complete path of Category say Category - Type - Item, please make it just like "Self Service category". This will help agents to categorize better See…
John Wisdom
Question for those of you using parent categories: In this example I am showing 4 parent categories: Hardware, Mainframe, Software (super parent) and Microsoft Office. I have exposed Hardware,… (Show more)
in Remedyforce
John Wisdom
In Self Service, type ahead results in the Category field on "Submit a Ticket" being displayed along with the hierarchy. Looks great, right?     Unfortunately, this is not the case  in the…
John Wisdom
We are using the Service Health Update email for the subscribers to service outages. The times on the template reflect GMT and I am unable to get it to display CDT or the locale time. Found a… (Show more)
in Remedyforce
Michael Vincent Condez
While i am trying to create a report of capturing tickets being reassigned back to Service Desk, the only available report i see is the Incident History, and Owner is accounted for... but not the… (Show more)
in Remedyforce
Kelvin Santana
Request for assistance changing time zone on email template we have for SLA tasks from EDT to EST. See below for Visualforce Email Template script used.       <messaging:emailTemplate… (Show more)
in Remedyforce
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