Ryan Kreigh
How can I hide service request input fields from the self service portal but not the staff's console view?
in BMC Helix Remedyforce
John Wisdom
Because our users can create tickets and requests in self service on behalf of other people (which is great!) we would really like to be able to populate the Caller Name field on Incidents and… (Show more)
in BMC Helix Remedyforce
Rajkumar Meher
For the workflow , evaluation criteria are Evaluation Criteria  Evaluate the rule when a record is: created  created, and every time it's edited created, and any time it's edited to subsequently meet… (Show more)
in BMC Helix Remedyforce
Lior Lavi
Hi everyone, I have a profile which has very limited access to Remedyforce and now I want to enable it to see the Remedyforce Console tab. I managed to enable it from the profile edit page and in… (Show more)
in BMC Helix Remedyforce
Mike Leveiller
While the objective is to have Staff users work in the Remedyforce Console, adding the ability to view 'Recent' tickets (based on the tab you are currently in) would be wonderful. The below mock-up…
Dan Bontrager
While still using the salesforce standard pages, the Incident, Problem, Change Request, and Task objects had system views to see the last 25 entries for ‘Recently Created, ‘Recently Modified’, and…
Mudasar Kayani
I have followed the link below to setup RemedyForcre chat but keep getting the message All staff members are currently busy. Click Try again to retry. Can anyone help   Configuring BMC Remedyforce… (Show more)
in BMC Helix Remedyforce
Gregory Kiyoi
Please join Deepak as he presents on Live Chat in Smart IT during the December 2019 webinar.   In this session he will cover newly introduced Live chat in Smart IT 19.08. Including how existing…
in BMC Helix
Nellie Bergfield
We are launching Surveys and have come across a privacy concern. It appears all data gathered from Survey responses are available via reporting. We are wondering if anyone has a process or… (Show more)
in BMC Helix Remedyforce
Vicki Poe
Our team is trying to create a Service Request from an email sent from another system.  At present it is creating an incident.  Can anyone help me?
in BMC Helix Remedyforce
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