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Hello! I am trying to create a validation rule for Incidents that will limit who can select a certain status. For compliance, we only want a limited amount of users to be able to select the status… Show more
Today a strange situation happened. For several days we did several tests and I didn't have that kind of problem. I'm trying to save an incident. The Service field is not set as mandatory, but… Show more
We would like the OOB behavior when creating an incident via the Remedyforce Console that results in the Staff being populated with the logged in user value to be removed or at a minimum be changed…
After creating SR, I tried to search with SR# in "Incident" tab in console. But it didn't returned anything. Service Request is showing as separate tab while enabling "Seggregate Incident and… Show more
Greetings, As we add more Request Definitions to our self service portal there are some we would like to restrict. Remedyforce permits you to grant access based on Accounts and Profiles. Is it… Show more
All, Is it possible to add a header section to the Submit a Ticket form? The header would function just like the Rich Text User Instructions does now on the Service Request Creation form. … Show more
We would like to be able to add links to the tiles in Service Health. This would make Service Health interactive allowing the user to select a link in a tile for a specific service that would take…