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This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedyforce Service Desk COMPONENT:…
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John Wisdom
We have a two step approval process where the second approver is manually selected. If the first approver approves the request in self service, rather than being prompted for selecting the second… (Show more)
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Muhammad Faizan Iftikhar
Hi Members,   Hope all doing well.   Agents are able to close incidents on back date, want to make closed date field not editable and make current date / time as a close incident.   Is there any… (Show more)
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Joshua Lenning
Something I just noticed is - The action history note "Opened From Self Service" only appears to show up on INCIDENTS opened via Self Service Portal, but not Service Requests. Is that correct or am I… (Show more)
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Tracy Kepler
Hello!  I set up a Suggested Owner queue in a specific Category.  I'm trying to figure out how to have a change auto-assigned to that Suggested Owner queue based on the category. When I go into the… (Show more)
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LESLIE MILLAN
Hello   is it possible to know by all the queues that a ticket has passed?       Regards,
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Jyoti Verma
Hi Team   Our staff are seeing this issue for quiet some days that Client Id gets vanished once we update a ticket - it goes fine on creation first save from Remedyforce COnsole - later when ticket… (Show more)
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John Wisdom
OS Type is an OOB field on the Base Element yet I can't add it to the Base Element field set. Doesn't show up. Seems I can add it to the page layout but I don't actually see it on the page once I… (Show more)
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John Wisdom
We have a Spoon job in Pentaho that pulls server information from a txt file and updates the Remedyforce CMDB. This was working in a sandbox until recently but now it fails with an, "Attempt to… (Show more)
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Tracy Kepler
Currently the only way that a staff member can view what members are within a queue is to assign an incident/task to a queue and then select the staff field to see what members display. As per below,… (Show more)
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LESLIE MILLAN
Hi everyone, Is possible to limit a staff for don't delete an incidents ?   Regards,
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