hi, please see use case below, just in case anyone has any idea on how or best approach: i have a service request definition for User Access, currently, users files the request and attach an excel… Show more
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Hello Community, The issue is when a staff member replies all via the Console, the support address is added to the email thread and is recorded in the action history as a duplicate email sent. One… Show more
I need an Incident form that shows more Client details information. I've added Custom Fields to the User, I see them in User Forms, but I do not get them in Incident Forms. In the incident console… Show more
I need a report that shows the configuration items and assets linked to incidents which are linked to a specific problem. I have had no luck in coming up with a custom report that will give me this… Show more
Hi Team Our staff are seeing this issue for quiet some days that Client Id gets vanished once we update a ticket - it goes fine on creation first save from Remedyforce COnsole - later when ticket… Show more
Remedyforce: Client ID field gets cleared while saving the record in the Incident Console and Task Console.
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedyforce Service Desk COMPONENT:…
We have a two step approval process where the second approver is manually selected. If the first approver approves the request in self service, rather than being prompted for selecting the second… Show more
Hi Members, Hope all doing well. Agents are able to close incidents on back date, want to make closed date field not editable and make current date / time as a close incident. Is there any… Show more
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Something I just noticed is - The action history note "Opened From Self Service" only appears to show up on INCIDENTS opened via Self Service Portal, but not Service Requests. Is that correct or am I… Show more