Kelvin Santana
Request for assistance changing time zone on email template we have for SLA tasks from EDT to EST. See below for Visualforce Email Template script used.       <messaging:emailTemplate… (Show more)
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John Wisdom
We are using the Service Health Update email for the subscribers to service outages. The times on the template reflect GMT and I am unable to get it to display CDT or the locale time. Found a… (Show more)
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John Wisdom
We have a two step approval process where the second approver is manually selected. If the first approver approves the request in self service, rather than being prompted for selecting the second… (Show more)
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John Wisdom
We don't want all Staff users to be able to see the "Comments" on surveys. At present, if we roll out the native surveys to production, all Staff users will be able to see "Comments" simply by going… (Show more)
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John Wisdom
The "Last Modified Date" attribute appears to be selective as to what updates qualify as a modification and which ones do not. For instance, if we update a Problem with a new note today, neither the… (Show more)
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Mark Scherf
Hi,   I have several Approval Processes for change management. When a user submits a change for approval, the email sent to the approvers comes from the user. If the approver replies to the email,… (Show more)
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John Wisdom
When I use the link below, as well as several variations of same, on our 'approval required' Visualforce email template it simply pulls up a new incident rather than taking me to the specific… (Show more)
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John Wisdom
The Hide/Show History button in Service Health appears to only be available following "Maintenance" type service outages. I am not finding any documentation to confirm this nor anything that show me… (Show more)
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John Wisdom
I would like to make the Request Definitions Self Service Links available to Staff users. Either in a view or in a report.  I am not seeing this field available anywhere. Any ideas?  
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Angelica Clim
I would like to include the Incident/Service Request direct URL link in an email sent to the customer that would open in Self Service.  I wanted to add this to our email template that we have set up… (Show more)
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