I checked the box under Configure Self Service/General Self Service Settings. Logged in as a client I see "None of the Above" is now my only option. Why not just remove "Select a Category"? This…
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Is there a way to group knowledge base articles? in both version 2.0 or 3.0. Eg A group called "Incident Management" and all the FAQ or How To article that is related to Incident Management will… Show more
Hi, I'm new to the approvals, but getting there. I'm wanting to use email approvals here and not having the approvers accessing RF directly The scenario is... User raises a request for… Show more
I want an report showing Incident History and Action History combined in one.
We want to give some special rights to the Change Manager (Reassign Ticket to another approver, ReOpen, Recall approval request) and others which only administrator can do. If anayone can guide me… Show more
Currently we have the following shifts: Country 1: Early Shift Middle Shift Late Shift Country 2: Early Shift Late Shift Country 3: 1 Shift I've created all the different business… Show more
I have a set of checkboxes on a request definition. How do I default some of these checkbox values to "True"? Essentially this picklist is conditional on another radio button value. If the… Show more
all of our users have a field in their user record where we enter the unique RemedyForce ID for their VP's user record. we want to make an approval process that will pull this user from the submiters… Show more
Hello, Is there a way to have the Activity object mapped to existing Change Requests/Incidents? Essentially, I'm looking for; - An option to link to an existing Change Request from an… Show more
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How do you print a dashboard without using the browser print function which gives also prints the toolbars and tabs? Do I have to snip it and paste it into a document or presentation to get a clean… Show more