I think integration with outlook would add a great piece of functionality to Trackit. Ability to select tickets from a drop down list within outlook when sending emails to have the email append the…
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we do not want to do a migration from our old server, so we want a fresh start. We have scheduled audits set up for 11.4, do I need to disable that in 11.4 before it works in 2020? thanks
Hello, I've built out a new 2020 environment from scratch, business rules, priorities, AD sync for users and technicians, etc. We have everything as we want it however our help desk manager is… Show more
For instance an Technician has closed the ticket and entered a resolution. A week later the requestor emails in updating a ticket from a subject line but the ticket remains closed. Is there a way to… Show more
We are planning to push the client on 2000 devices, how can we specify a group of devices under each relay server? what is the right steps to have each relay own group device not communicate with the… Show more
In version 11.4 it was possible to search Assets by Primary User Name (Requestor), so that you could easily find a user's Asset without knowing the Asset Name, Serial Number, etc. This…
Bonjour, Pouvez-me vous me dire quelle est la bonne pratique de déploiement de mise à jour pour le pack office 365, en réseau local avec outils BMC ? Actuellement BMC Client Management 12.9,… Show more