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If you need to be able to see Multiple Views of your tickets across the different Objects (so you might want access to a list view in Incidents, Change Requests and Service Requests, at the same time), turn on the “Display Multiple Views” option in the Remedyforce Console


Display Multiple Views 1.JPG


As you click on the different Objects in the View menu, the Tab will appear and can then be selected – you can then decide which List View/Queue you wish to see in that Object.


As you can see from the screenshot below, I have 4 Views open across 4 Objects, and I can navigate between the different Tabs to see the List View of tickets in that Object, while retaining access to the List Views in the other Objects.  My scenario below is looking at the Incident – All (List View), and I have access to then click on Change Requests, Service Requests and Tasks, which will each display a List View of tickets, of my choosing.


Display Multiple Views 2.JPG