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For those of you that have moved to use the Salesforce Lightning Experience, or are looking too, you may find the below helps with any speed issues you may find.

 

Article to help with performance of Lightning Experience:

Improve Performance and Speed in Lightning Experience

 

In your Org:

Setup > Session Settings > Click in the ‘Enable Content Delivery Network (CDN) for Lightning Component Framework’

We have had reports that once this checkbox is ticked, it does improve the usability of the solution, while working in Lightning.  Some have reported an issue though with exporting of reports, so you may need to un-check the box if you experience this.

 

Session Settings - Lightning Speed.JPG

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If you need to be able to see Multiple Views of your tickets across the different Objects (so you might want access to a list view in Incidents, Change Requests and Service Requests, at the same time), turn on the “Display Multiple Views” option in the Remedyforce Console

 

Display Multiple Views 1.JPG

 

As you click on the different Objects in the View menu, the Tab will appear and can then be selected – you can then decide which List View/Queue you wish to see in that Object.

 

As you can see from the screenshot below, I have 4 Views open across 4 Objects, and I can navigate between the different Tabs to see the List View of tickets in that Object, while retaining access to the List Views in the other Objects.  My scenario below is looking at the Incident – All (List View), and I have access to then click on Change Requests, Service Requests and Tasks, which will each display a List View of tickets, of my choosing.

 

Display Multiple Views 2.JPG