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Learn more about the Control-M/Agent directories structure and some utilities which can help you solve issues faster and get your jobs back to running again.

 

As a Control-M Administrator it's very useful to know where to start looking when you have a Control-M/Agent issue. This webinar will help you understand where to look and which utilities you can use.

 

In this webinar Corey Low will explain the Control-M/Agent directories and utilities usage for troubleshooting and solving issues.  Corey will also demonstrate ways to debug the Control-M/Agent and which information to provide to BMC Support when having a problem.

 

This is the link on YouTube for the recorded session:

 

Connect With Control-M: Control-M/Agent Troubleshooting - YouTube

 

Here is the Q&A for this webinar (Connect With Control-M: Control-M/Agent Troubleshooting)

 

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Q: Is it possible to have one Control-M/Agent connected to more that one Control-M/Server at the same time?

A: No, this is not supported since this could cause unexpected behavior with the jobs and the Control-M/Agent. If necessary you can install a second instance of the Control-M/Agent and connect it to a different Control-M/Server.

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Q: How many days are the logs retained under proclog directory?

A: 1

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Q: Is it possible to increase the log retention on the Agent's proclog directory?

A: Yes from ctmagcfg -> Advanced parameter. Change the "Days To Retain Log Files"

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Q: For data collector is it possible to get specific information instead of all getting whole files?

A: Yes, just type ctma_data_collector --h for the usage

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Q: Is it possible to uninstall/delete the local Agent installed with the Control-M/Server?

A: No, this is not allowed by design.

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Q: Do you have any suggest articles or advice on how to troubleshoot windows agent p_ctmam process consuming too much mem or cpu - we are using version 8.0.00.x

A: There was a memory leak issue when CM for AFT is used and was addressed in Agent v8 FP4

See KA 000078462, 000072371

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Q: If set persistent mode, will this mode take up more resource on controlm/server and/or server install with ctmagent?

A: You will need more process threads/file descriptors and this can be set in the OS kernel limits (ulimit)

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Q: When running the ctma_data_collector, does it also include the files from the SYSOUT folder?  If yes, how do you prevent this from being included?

A: Not possible, unless you specify the ctma_data_collector to collect only the OS info

 

ie: ctma_data_collector -trace -C OS

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Q: What are the possible common root cause for Jobs getting disappearing messages in job logs

A: Agent tracker was unable to track the status of the job or the job ended prematurely

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Q: Can you change the polling setting of 15 min to something short?

A: Yes, lowest you can go is 10

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Q: What is the Persistent connections? Is it, that many connections?

A: A persistent connection is a network communication channel that remains open for further requests and responses rather than closing after a single exchange

To maintain a persistent connection, TCP keep-alive packets are sent to prevent the connection from timing out.

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Q: Why when stopping the Control-M/Agent on windows does one of the processes keep running for an additional 10-20 minutes even when no jobs are active?

A: Yes only p_ctmam.exe process where there are jobs still executing

This is based on the registry value - -AM_MAX_IDLE_TIME (default is 600 seconds)

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Q: How to clean/clear  agent DNS entries from the Control-M server?

A: See KA 000028878

For v9 see KA 000133609

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Q: How important is the protocol version between server and agent?

A: Yes, else the agent may not work properly and it may go unavailable/available

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Q: When we pull report ctma_collect_report data its says memory full

A: See 000111741