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Chris, I think that you or Brian may have the most familiarity, but I welcome input from all parties. For a long time we have had a business rule that took an incoming email and created a ticket. … Show more
good afternoon, I'm trying to figure out the sequence and order of business rules to handle the following scenario I have emails that come into trackit for an application called UPS, that's the… Show more
We have a process for terminations where we create a ticket via email, technician self assigns the ticket and applies a template in order to create assignments for the steps to take for the… Show more
Background: My organization is preparing to go live on a new install of Track-It! 2020 in February. We are/have been using Track-It! version 11.4 previously. Question: My question is how best to… Show more
Is it possible to create a Help Desk report sorted on Tickets by Category Full Path?