Russ Jones
I know that this has been asked, but I can't find the answer now, sorry. We have a lot of assignments created from templates, such as terminations.  Is there any field I can put the employee's name… (Show more)
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Russ Jones
Chris, I think that you or Brian may have the most familiarity, but I welcome input from all parties.   For a long time we have had a business rule that took an incoming email and created a ticket. … (Show more)
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mariam penman
good afternoon,   I'm trying to figure out the sequence and order of business rules to handle the following scenario I have emails that come into trackit for an application called UPS, that's the… (Show more)
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Russ Jones
We have a process for terminations where we create a ticket via email, technician self assigns the ticket and applies a template in order to create assignments for the steps to take for the… (Show more)
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Eric Stortz
Background:  My organization is preparing to go live on a new install of Track-It! 2020 in February.  We are/have been using Track-It! version 11.4 previously.   Question: My question is how best to… (Show more)
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Matt Hackbart
Is it possible to create a Help Desk report sorted on Tickets by Category Full Path?
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