When multiple charts are added to a Service Analytics dashboard, there is a gray line that appears to the right of the row of charts when you hover just to the right edge (or in between 2…
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A ticket in one of my workspaces was accidently moved to far forward in the workflow. The workflow is designed to only move forward. Is there another way to change it to a previous status?
It would be ideal to have an option to have results returned based on either exact or for "begins with" (which appears to be the design now) when filtering on columns on the grid. For example if…
Some of my users requested this; the ability to turn the paperclip that shows on the homepage into a clickable link that automatically downloads the attachments. I'm not sure how feasible it would…
Researching ways to improve the Customer Portal visually for FootPrints Version 20.18.03 Build 49.3166
Hello to all, I have been trying to find documentation, videos, peers, etc. to help making the Customer Portal more user friendly and appealing. It seems trivial, but the UX and UI of the system… Show more
I have modified permissions on numerous fields within a long operating workspace. The modifications are just changing the perms on the existing fields to "required" for all status in the Customer RW… Show more
Good morning all, We are using FP 12.1.09 on Windows environment with SQL Server. Have created relationship between ticket(incident) and contact(address book) and am able… Show more
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The Widget height is using about 50% from the Guest and Customer portal and I am looking to change the height of the Widgets to be 1/3 of the portal screen. can someone share their experience on… Show more