Good morning all, We are using FP 12.1.09 on Windows environment with SQL Server. Have created relationship between ticket(incident) and contact(address book) and am able… Show more
Log in to learn more about john.ossmann, share content, and exchange messages and invites.
The Widget height is using about 50% from the Guest and Customer portal and I am looking to change the height of the Widgets to be 1/3 of the portal screen. can someone share their experience on… Show more
Hi, I'm trying to create a custom report in service analytics and I want to base it on a saved search. The problem is that not all of my saved searches are showing on the drop down under the… Show more
It would make life easier if you could create a new workflow process by copying an existing workflow process.
I currently am running Footprints 12.1.09.001 Build 45.5. Is an incremental upgrade required to upgrade to v20.1.9.01?
Hello All, So I have a bit of a weird issue and I think I know the problem but want to make sure. I have a customer portal setup to view tickets that they have submitted. One tab for open… Show more
Hi there, We've been having some trouble with our Dynamic SQL Mappings ever since the password for the account used to access the database was changed. As part of my troubleshooting I deleted one… Show more
We need a way to show an icon on a ticket list (search or view) for tickets that have an attachment. We had this in FP11.
Hi All, Im receiving the following error while upgrading from 12.1.09 to 20.19.01 in my test environment. I have verified that the app and the DB are on the same version 12.1.09. Query… Show more
Have the ability to show or hide History tab in container/Item role (per item). WHY? History tab is not used by all agents (visual pollution) It consumes lots of performances to load this tab.…
Load more items
Hi there, We are using Footprints 11.6.9 One of my techs reported discovering that one of the fields on the form disappeared this morning. It was there before 9:19am, then it was gone. I… Show more