Does anyone know if it is possible for Service Analytics reports to export data in a vertical manner instead of horizontally? Currently I can only get reports to be exported horizontally to Excel… Show more
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I have a customer "ask" to create approval flows off of a Muti-Select field selection. Is this possible? If not OOTB, has anyone created a way to do this? For example: - User selects Door 1,… Show more
Ever since an Update in Spring of 2018 Footprints does not give the Login Prompt when using IE 11... It is not a big issue for our Techs as we just use Google Chrome... BUT we are now giving our… Show more
It would be beneficial if instead of just being able to obtain metrics (i.e. counts, percentages), with the Resolution Response Rate report, that it was also possible to list the actual tickets that…
Hello, For security purposes Our customers need to upgrade tomcat from 7 to 9 and Tomcat Version 7 is the only supported Web server application. Is there a way to upgrade ? When will the… Show more
I want to set up a console containing management reporting activities. When they are from saved searches that is no problem. But a lot of the performance data is only generated by system analytics. I… Show more
A customer would like to have an option where when they type into an Assignment field when creating/editing a ticket, that when for example they type "Net", they only want to have teams appear that…