jodie Scherer
I know KB's can be searched by Keyword*, but can a KB article be made available based on selections within a let's say Incident?   EX. Customer Chooses 'Hardware' Sub Cat. Printer Is there away to… (Show more)
in FootPrints service desk
jodie Scherer
Hi, Recently we migrated from 2008 Windows SQL servers to 2016 SQL servers, at first we noticed the attachments were not opening, and repointed to the correct location, and that is working, but now… (Show more)
in FootPrints service desk
jodie Scherer
When we migrated Footprints 11 to a new server, we lost email and Active Directory settings.  Is there something we missed, or is there a way to avoid this?
in FootPrints service desk
jodie Scherer
Footprints V. 12.1.09.001 Build 45.5 ROLES   System Role = Customer (Default)   User Role = Request Read Submit Edit   Item Permissions = View, Create, Edit   Edit - Linked to User’s Contact, Items… (Show more)
in FootPrints service desk
jodie Scherer
Hi, Where do I find the Version/Release/Mod Level in Footprints V11.5?   Jodie
in FootPrints service desk