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Personal

  • Member SinceJuly 9, 2007
  • BiographyCurrently part of the education team where I deliver Control-M Workload Automation (v8 through v9.018), TrueSight (formerly BPPM and before that BEM) v3 thru v11.x. Have also delivered Remedy AR Foundation 7604 and 8.0 classes. Prior to that, I was a support analyst for SLM & Remedy OnDemand (Cloud) and before that a BMC instructor for 7 years for BMC Event and Service Impact Manager, ITIL v2 and v3, Foundation/Topology Discovery, PATROL Enterprise Manager (and REXX), and Airport Simulation. Also served as course ware developer & editor.
  • ExpertiseControl-M v9 Certified Professional
    Control-M v8 Certified Professional
    Control-M v8 Accredited Scheduler
    Remedy ARS Certified Administrator v7.6.04
    ITIL v2 and v3 certified.
    Certified ITIL instructor
    Tivoli Enterprise Certified Consultant 1998-2001
    over 20 years Technical Instructor experience
  • CertificationsCTM, TSOM, ITIL

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Jim Stephens

Status Update9 years ago

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