Hello, Was wondering if anyone had an idea how we could configure a business rule that will allow a ticket that was replied to and is in a "Pending" Status to be automatically changed to "Open"… Show more
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Wondering if the Self Service Login Page graphic can be changed....customer does not want non-employees to be pictured on the portal.
When closing out tickets it gets annoying having to specifically acknowledge that you're stopping the clock. Would like to have a means of either preventing them from showing at all to any…