kedar zavar
So issue A goes to Helpdesk – helpdesk Escalates to NOC- NOC works on this escalate to QA Need a way to find out the time spend by each queue – kind of timer on console (time under queue).   Note-…
Sam M Cohen
When enabling assignment of Records to Both Queues and Staff Members, multiple documents make it ambiguous as to whether to review/modify all QuickViews just "custom" Quickviews (as the OOTB… (Show more)
in BMC Helix Remedyforce
Brian Leedy
I can report on this but I can't export data because I don't know where it actually is.
in BMC Helix Remedyforce
Gabriel McGinn
Incident_History Field: BMCServiceDesk__EmailConversationData__c is a long text Area field.   I need to split this field up and be able to extract the From and to lists into semi colon delimitated… (Show more)
in BMC Helix Remedyforce
Lior Lavi
Hi everyone, Do you guys knows how to create custom related list in the details page of an incident? I want to show a list of incidents opened on the same service in a related list so my queues will… (Show more)
in BMC Helix Remedyforce
Winnie Chuah
Hi All,   We would like to run the below syntax in Salesforce object SQL syntax however this is not working. Therefore, would like to know is there anyone know how to convert below SQL to Salesforce… (Show more)
in BMC Helix Remedyforce
Joshua Lenning
When testing adding attachments, I found I was getting "Bad Request". I determined a real file works, but a blank txt or csv file will not work. I get "Bad Request". This is a new behavior in… (Show more)
in BMC Helix Remedyforce
LESLIE MILLAN
Hello, Is it possible to show the name of the actual approver? Only I can add the approved check box       Regards,
in BMC Helix Remedyforce
Sean Connolly
I have noticed that tickets (incidents or service requests) and change requests that have been cancelled can still have approval requests out there.   Is there any way to recall the approval… (Show more)
in BMC Helix Remedyforce
Sayali Wasule
Hi,   I have a requirement where I have to send an attachment in an email notification. The scenario is as follows:- 1] Create a service request. 2] Attach any document to that service request… (Show more)
in BMC Helix Remedyforce
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