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So issue A goes to Helpdesk – helpdesk Escalates to NOC- NOC works on this escalate to QA Need a way to find out the time spend by each queue – kind of timer on console (time under queue). Note-…
When enabling assignment of Records to Both Queues and Staff Members, multiple documents make it ambiguous as to whether to review/modify all QuickViews just "custom" Quickviews (as the OOTB… Show more
I can report on this but I can't export data because I don't know where it actually is.
Incident_History Field: BMCServiceDesk__EmailConversationData__c is a long text Area field. I need to split this field up and be able to extract the From and to lists into semi colon delimitated… Show more Hi everyone, Do you guys knows how to create custom related list in the details page of an incident? I want to show a list of incidents opened on the same service in a related list so my queues will… Show more Hi All, We would like to run the below syntax in Salesforce object SQL syntax however this is not working. Therefore, would like to know is there anyone know how to convert below SQL to Salesforce… Show more When testing adding attachments, I found I was getting "Bad Request". I determined a real file works, but a blank txt or csv file will not work. I get "Bad Request". This is a new behavior in… Show more Hello, Is it possible to show the name of the actual approver? Only I can add the approved check box Regards, I have noticed that tickets (incidents or service requests) and change requests that have been cancelled can still have approval requests out there. Is there any way to recall the approval… Show more Load more items Hi, I have a requirement where I have to send an attachment in an email notification. The scenario is as follows:- 1] Create a service request. 2] Attach any document to that service request… Show more