I would like to create a workflow that would either "Close" an incident or "Reopen" an incident based on the first line in the body of an email. Has anyone built this workflow, and if so, how did you… Show more
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Hi all, We've implemented Remedyforce basically along the ITILv3 processes. Since my customers continu to adapt agile methods the question is raised to implement a Definition of Done. Can you help… Show more
- BMC recommends to use out of box permission sets however the out of box permission set has lot of extra access - We do not want to maintain one more permission set and manually add all changes for…
Hello, I am trying to construct a report that will give me SLA statuses and action histories for particular selections of tickets. The history part is stumping me. So far I have managed to join… Show more
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initially i tried the TASK on the ACTION part of the approval process. unfortunately it created a different task at all which is not linked to a ticket. i am trying now the Process Builder. If… Show more