Gary Jackson
Hi All   we have a few services that I need to link to all Clients to but automatically.   for example we have a couple of services that will show service health in selfservice that we would like… (Show more)
in BMC Helix Remedyforce
Gary Jackson
Hi is it possible for service desk staff to upload links (e.g. knowledge articles) or general attachments on a chat.   it seems the client/user can send attachments but the service desk staff do… (Show more)
in BMC Helix Remedyforce
Gary Jackson
Hi   i normally work with incidents and service requests so i need a little help outside of this.   we have planned maintenance and down time on are head office network connection meaning it will… (Show more)
in BMC Helix Remedyforce
Gary Jackson
Hi All (again)   i have had a look around the forum and online but have not found to much around this.   has anyone introduced Primary and secondary category fields in the incident console?… (Show more)
in BMC Helix Remedyforce
Gary Jackson
Hi All   I have seen a few old posts regarding similar and it was not possible then around 5-6 years ago.   i would like to create a lookup relationship to the Salesforce user employee ID.   i… (Show more)
in BMC Helix Remedyforce
Gary Jackson
Hi All   im not sure if this is possible but I have a service request ( New user) that has all the credentials to create a new user in active directory. is it possible to trigger an export of the… (Show more)
in BMC Helix Remedyforce
Vincent Bartoloma
We would like to further automate the onboarding process of newly hired employees. Currently we automate the Remedyforce Service Requests needed and assign the individual tasks to the designated… (Show more)
in BMC Helix Remedyforce
Gary Jackson
HI it seems i am posting on here daily at the moment! but fear not I am learning the quirks of Salesforce and Remedy working together.   Today I am trying to create a workflow rule with a simple… (Show more)
in BMC Helix Remedyforce
Gary Jackson
OK so as you can gather from my previous posts I am fairly new to remedy admin so please bear with me.   Im trying to setup a simple auto assignment. our Incidents all come into a queue called 'IT… (Show more)
in BMC Helix Remedyforce
Gary Jackson
Hi   i am fairly new to Remedyforce and have manged the basics of flows and filed sets etc. but i am having a problem with the below scenario.   our organisation creates incidents from our… (Show more)
in BMC Helix Remedyforce
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