Ingrid Stone
The category description should be visible under the category. In the example below the Service are shown and the section in ( ) should be displayed as the description.                    …
Ingrid Stone
We would like personalisze the common service requests for each user based on their most frequently used requests.   This would give a more personal service and improve useability
Ingrid Stone
We have an approval process that asks the client to attach written approval from a manager to the ticket. With winter 17 we can now make it mandatory for them to attach the approval email.   We…