ROTFL. What version do you use?
We are currently learning the quirks of the various consoles for 19.02 on the “Try BMC” website. I’ve been told that by the time it actually is installed and goes live we may be at 19.09. It’s hinging on the whole contracting and purchasing monster that goes along with Govt jobs.
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Excellent. The Join us for the Helix ITSM / Remedy 19.08 Feature Release Validation Program! (CLOSED) is starting. I know about exciting architecture/techno changes for this release not yet for features.