Thomas Hammer
The new "Drag & Drop" feature in Smart-T 1.1, which has been introduced for Change Management documents is an amazing advantage and a big step forward regarding usability   Please add this feature…
Barthelemy Sigart
We are sending a lot of emails to our users (eg. welcome message, mail with credentials etc...)   What we miss in SmartIT is an Email template function.   A function like from a work order, an…
Herve Roux
ITSM4Outlook can now be used by "regular users" to follow-up Requests, add work info, and manage Approvals. Nonsupport staff users doesn’t count against the license usage. So, those new features are…
in Remedy ITSM
Herve Roux
ITSM4Outlook can now be used by "regular users" to follow-up Requests, add work info, and manage Approvals. Nonsupport staff users doesn’t count against the license usage. So, those new features are…
in Remedy ITSM
Nicola McColm
When a user responds to an email from Smart IT - (eg INCXXXXXX has been created) the update that shows in Activity is very crowded and difficult to find users response.  If the user has email… (Show more)
in Remedy ITSM