Emil Quatchak
We have two groups of technicians, one handles strictly IT support issues, the other handles more business oriented application issues.  With TrackIT 2020, we were hoping to have one inbound e-mail… (Show more)
in Track-It!
Emil Quatchak
TrackIT 2020 allows for multiple mailboxes to be used to create tickets but when responding to a ticket, only one of the mailboxes can be used to send a message.  We have 2 groups to handle different…