Dan Bontrager
We have numerous use cases where a service owner would like specific instructions on each service request, but they need all the instructions to be visible to make sure the user sees them.  Typical…
Graham Webster-Newman
At present the 'on behalf of' option is displayed in Self Service on all Request Definitions.  It would be useful to allow this to be disabled on specific requests.   Perhaps this could be added…
Graham Webster-Newman
The recent changes to the 'Submit a ticket' window within Self Service are a massive improvement.  However, I feel it could go one step further by allowing instructions to be added to the top of the…
Graham Webster-Newman
Hi, just wondering is anyone else is using FSL alongside Remedyforce and using assets on work orders from the CMDB?   We are using FSL alongside Remedyforce to manage jobs where a field engineer is… (Show more)
in BMC Helix Remedyforce
Carlos Valle
Hi Guys;   Is there a way to work offline for field service? Assuming that the analyst is not able to communicate through the mobile device with the RemedyForce instance, it would be interesting if… (Show more)
in BMC Helix Remedyforce