Carlos Valle
Hi Guys;   Is there a way to work offline for field service? Assuming that the analyst is not able to communicate through the mobile device with the RemedyForce instance, it would be interesting if… (Show more)
in BMC Helix Remedyforce
Hello, I made the last update. Since then, it is impossible to send an email.     Currently, in the incident form, or in the incident console, if we click on the send email button, we have an error… (Show more)
in BMC Helix Remedyforce
kedar zavar
Give an option to create sections of forms. User can click Next and follow the screens Reduce length of form and make them user friendly User can click next to finish the form User will click…
Mark Scherf
Hello,   In Remedyforce we create an Incident either via the console or via email listener. If the Incident is for an external vendor, we allocate the incident to a specific queue where a workflow… (Show more)
in BMC Helix Remedyforce
Graham Webster-Newman
A lot of incidents that are logged by Service Desk staff will relate to a piece of hardware that the customer is using or owns.  It would be fewer clicks for the person completing the incident to see…
Joshua Lenning
I recently discovered that the input "header" fields could display breaks by putting <br> .. This helps with displaying a list without multiple header fields. The only issue is that it's not…
Joshua Lenning
Self Service needs to better utilize Tooltips (Incident AND Service Request forms). Right now they are only visible when hovering over fields. For short ones this works decent enough. But as shown…
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