Conrad Simpson
Hello,   We need to troubleshoot this message "Your email cannot be processed because ticket creation via email is disabled". As far as I can tell ticket creation via email is enabled. We would like… (Show more)
in FootPrints service desk
Conrad Simpson
We have a System Administrator who has left our employ. Is there a way to remove him from the Assignees lists? Is there a SQL query that will do this? This question was asked some 6 years ago and… (Show more)
in FootPrints service desk
Conrad Simpson
We have numerous Business Rules that assign tickets to different agents based on the skills need. We have an agent who is leaving our company and need to determine which to reassign. Is there a way… (Show more)
in FootPrints service desk
Conrad Simpson
We have a user who is not the requester but is setup to receive carbon copies of the notification. When she replies to the notice it is bounced back to her as access denied.
in FootPrints service desk