Ezra Wise
Many organizations have regional support models with on-site technicians supporting a given site.  It would be beneficial to offer appointment scheduling to employees of that site to meet with their…
Ezra Wise
The documentation says to "from the selection menu, select search and then Search by code scanning" in Smart IT, but no additional context.  I would like to scan an asset, bring up its details and… (Show more)
in Remedy ITSM
Edison Pioneer
Hi folks,   I am reinstalling ARS on my system. It shows me the below error. I have copy-pasted the log snippet which I think is relevant below. Also, I am attaching the entire logs as an… (Show more)
in Remedy AR System
Ezra Wise
Hi,   I was reviewing the following documentation: Setting up help desk appointments - Documentation for BMC Digital Workplace Advanced 19.05 - BMC Documentation   And was wondering if… (Show more)
in Digital Workplace
Ezra Wise
Hi All,   I am trying to retrieve Date values from an AR System form (field type: 'Date' - note: not 'Date/Time').  I have tried setting them to both a "Text" and "Date" type process variable.  … (Show more)
in Digital Workplace
Ezra Wise
Does anyone know if MSSQL 2019 will be included in the compatibility matrix for ITSM/ARS v19.08?  Trying to plan a deployment to take place in the coming months and customer would like to use MS'… (Show more)
in Remedy ITSM