Hello, I have a workflow that uses a 'Create Entry' instead of a 'Create Incident' widget in the Remedy Connector. I have been able to update Work Notes and Comments bi-directionally by adding… Show more
Log in to learn more about ezwise, share content, and exchange messages and invites.
Hello, I am creating a record in AR directly using the 'Create Entry' Remedy connector widget. I am creating a record in "HPD:IncidentInterface_Create" because I want to set values that aren't… Show more
Hello there, I am trying to grab the Entry ID (Request ID) of a record in the SB:ServiceRequestStub form using the 'Get Entry By Query' Remedy connector widget. Here is the config info: … Show more
Hi All, What is the difference between HPD:IncidentInterface and HPD:IncidentInterface_Create form? What is the use of these two.
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: MyIT Service Broker COMPONENT: MyIT…