Erica Dean
We will be rolling out the Agentless Discover feature in RemedyForce in the coming weeks, and with our global implementation, we will need to be able to determine which scanner imports each asset. … (Show more)
in BMC Helix Remedyforce
Erica Dean
We are looking at shifting user admin related tasks (profile updates, permissions, public group / queue membership, etc.) to a third party, so I (the admin) do not have to perform these actions.  The… (Show more)
in BMC Helix Remedyforce
Erica Dean
I've been testing RemedyForce Discovery in our sandbox.  We did a refresh recently, and as expected, credentials for each scanner have been removed, but I've noticed none of my scanners are showing,… (Show more)
in BMC Helix Remedyforce
Erica Dean
I have a small set of users (less than 5 out of 900+) that cannot see the General + Specifications tab for two classes -- BMC_Phone and BMC_Tablet.  See screenshot below.  This has to be permissions… (Show more)
in BMC Helix Remedyforce
Erica Dean
We have been using the standard user survey feature in RemedyForce, but we're getting feedback that the page is not very 'attractive.'  Has anyone attempted to use the survey components (e.g.… (Show more)
in BMC Helix Remedyforce
Erica Dean
We are creating a visualforce page that enables record edits via a custom layout for the Incident object, and we need to add a button that will save the visualforce page, updating the record, and… (Show more)
in BMC Helix Remedyforce
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