Greg Tucker
We need a custom relationship manager so you could create new and also rename relationships. Currently the relationships (i.e. Ticket/CI) are pre-defined in the product with hard-coded names. Often…
Harshad Sahane
          As a member of the Customer Support Team, We are starting a new blogging section for trending topics in each month for Footprints, And that's the reason I thought it would be good to look… (Show more)
in FootPrints service desk
Leslie Sowell
What has happened to the v11 installers and upgraders that were on the download page? They are all gone.
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Tom Murphy
Or is it a simple patch that updated my existing version of Track-It to the current, no migration needed and all settings and config stay the same?
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Percy McLaughlin
I just wanted to verify with the new Track-It 2019, the only way to scan barcodes of physical assets and import them into Asset Management is via the mobile app for Android or IOS with a connection… (Show more)
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Eric Liszt
I’m pleased to announce that BMC Database Automation 2019 Release 3 is now available for download.   While you can find the complete list of enhancements in the release notes, I’ll share some of the… (Show more)
Conrad Simpson
Hello,   We need to troubleshoot this message "Your email cannot be processed because ticket creation via email is disabled". As far as I can tell ticket creation via email is enabled. We would like… (Show more)
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Christopher Dry
So we've migrated Track-It! 11.4.0 over to Track-It 2018 using the provided migration tool, only had a few issues with requestors who were no longer in AD, but were still in Track-It.   After… (Show more)
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Michael Rivera
When is the next footprints update? the last time an update was pushed was in March of 2018. Previous updates came 3 to 6 months apart. What happened? There is an Item that is listed on the road map… (Show more)
in FootPrints service desk
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