Edison Pioneer
Hi all,   In SmartIT console there is a following updates section on the left pane.   At the top left corner, we have "Updates" followed by "Following X Items" to the right.   For one of our… (Show more)
in Remedy ITSM
Edison Pioneer
Hi everyone,   I just created a new profile in HR Case Management.   When the user tries to login to HRCM, she gets the following error →   Found more entries than expected during workflow… (Show more)
in HR Case Management
Edison Pioneer
Hi all,   My colleagues are able to view Smart Reporting from the HRCM console. However, I am not able to.   My peers and I are part of same support groups, have the same permissions and licenses.… (Show more)
in HR Case Management
Edison Pioneer
Hi all,   We have the same non-person People Profile on QA and PROD.   The only discrepancy is that it does not have a login ID, zero permissions, part of zero companies , no unrestricted access,… (Show more)
in Remedy ITSM
Edison Pioneer
Hi all,     An end user is able to download all files from ticket notes on SmartIT, except for Word docs from few particular tickets, and this happens intermittently.     When she gave us the… (Show more)
in Remedy ITSM
Edison Pioneer
Hi all,   I am going to embark on archiving different forms and their corresponding humongous amount of records, along with their associations in all of our enviroments - PROD, QA and DEV.  … (Show more)
in Remedy AR System
Edison Pioneer
Hi folks   We are on ROD env 9.1.04   Until last week, I was able to view eForms in DWP through which I was bale to request them.   However, this week I am not able to view them. None of my… (Show more)
in Digital Workplace
Edison Pioneer
Hi everyone   I am facing a rather bizarre issue on MyIT DWP.   Whenever a user submits a request, he gets a "request failed" message. I have attached screenshots of attempts to submit the request… (Show more)
in Digital Workplace
Edison Pioneer
Hi all,   One of my end users has grouched that he is not getting email notifications for every new worklog / work notes that gets updated on the ticket which he raises.   I saw that work notes are… (Show more)
in Remedy ITSM
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