Andrej Kajzer
Hello!   I have this scenario.   I created AOT (with template) and mapped AOT to PDT in this way. Please see that Date/Time fields are mapped to date/time fields (SR fields).   I also created… (Show more)
in Remedy ITSM
Ankur Bindal
Hi ,   I am facing issue with web reporting in 8.1 ARS. while extracting reports using the midtier I am getting the below error.   Caused by: java.lang.NoClassDefFoundError: Could not initialize… (Show more)
in Remedy AR System
Edison Pioneer
Hi fellas,   I am facing a rather peculiar issue with regards to auto assignment.   This auto routing has been configured for an SRD, actually.   When the user submits the request, he has a field… (Show more)
in Remedy ITSM
Edison Pioneer
Hi fellas   I am working on a tiny issue that's got banging my head against a brick wall.   I have created a new SRD (SRD:ServiceRequestDefinition), but whenever I am turning it online, I am not… (Show more)
in Remedy ITSM
Bojan Vladisavljevic
Hello everyone,   I have a strange issue on my hand: My company uses BIRT web reports. They generate fine and export works fine for all formats. But when I tried to schedule report in excel or word… (Show more)
in Remedy AR System
Abhilash Gupta
Client has a dedicated team set up for VIP support. Remedy tool set currently do not support assignment based on the fact that the customer is a VIP
in Remedy ITSM
PAWAN KAUSHIK
Hi Team,   I am working with Remedy 8.1.01 and i do have an issue with two users. WHen they get logged into the remedy application and selecting the ticket to show the tickets assigned to their… (Show more)
in Remedy ITSM
Mahamadou Traore
Hello Experts,   We are deploynig SRM 8.1 SP1 and ITSM 8.1 SP1, We want in SRD to add an attachment (mandatory to fulfill the request) that must be fill out by the requester and added to the request… (Show more)
in Remedy ITSM
Edison Pioneer
Hi folks,   I have begotten a peculiar requirement for SRD. In one of existing SRD's, the client would like to have a small modification.   As attached in the below, the last 4 lines are check… (Show more)
in Remedy ITSM
Edison Pioneer
Hi everyone,   We have scheduled reports that run at specific times, and if one of them generates any error, we get an email notification. Today I got this mail. Our production consists for 5 MT… (Show more)
in Remedy ITSM
Edison Pioneer
Hi fellas,   I am going to create an SRD, which we call service internally. So please treat SRD as a service whenever I speak of it below.   I have a requirement wherein I ask the user a question, … (Show more)
in Remedy ITSM
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