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Hi Expert, I faced this error "There was a server error. Please try again. If this issue persists, please contact your helpdesk for further assistance." when I tried to add a new comment on the… Show more
Hi everyone, We had this issue wherein SLA's would get attached twice to incidents. We have noticed this happens to WO's as well. Furthermore, we have been asked to find all tickets where… Show more
Hi folks, For one particular user, on the users profile on SmartIT, we cannot see any tickets in the “Tickets” tab. Rest of the tabs have all the correct information, such as “Assets”,… Show more
Hi folks, There's a SmartReport which I want to send out as a email to a particular user, for just once. I think the broadcast is enabled but even so, I want to run it once and email as a CSV… Show more
Hi folks, I want to search on Smart Reports for all reports created by a particular user. I have access to user's People profile. How can I find all the reports which have been - 1) Created… Show more
Hello Virtual Chat/Live Chat experts, Can we restrict End users to have only a single active chat session in Live Chat? Can this be controlled in SaaS platform? Looking forward for suggestions.… Show more
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