Annie Beaulieu
Is it possible to generate a URL that will take us directly to a service request in smart it? I know it exists in Remedy using Request Entry Console Context URL Builder. Is there the same for smart… (Show more)
in Remedy ITSM
Mohammad Al Taj
Hi Expert,    I faced this error "There was a server error. Please try again. If this issue persists, please contact your helpdesk for further assistance." when I tried to add a new comment on the… (Show more)
in Remedy ITSM
Kyle Kroeker
Hello,   Has anyone encountered in a issue with a Release record getting stuck in the 'Deployment Approval' Status? No errors were generated and there is no option to backup the Release in this… (Show more)
in Remedy ITSM
Edison Pioneer
Hi everyone,   We had this issue wherein SLA's would get attached twice to incidents.   We have noticed this happens to WO's as well.   Furthermore, we have been asked to find all tickets where… (Show more)
in Remedy ITSM
Edison Pioneer
Hi folks,   For one particular user, on the users profile on SmartIT, we cannot see any tickets in the “Tickets” tab.   Rest of the tabs have all the correct information, such as “Assets”,… (Show more)
in Remedy ITSM
Edison Pioneer
Hi folks,   There's a SmartReport which I want to send out as a email to a particular user, for just once. I think the broadcast is enabled but even so, I want to run it once and email as a CSV… (Show more)
in Remedy ITSM
Edison Pioneer
Hi folks,   I want to search on Smart Reports for all reports created by a particular user. I have access to user's People profile. How can I find all the reports which have been -   1) Created… (Show more)
in Remedy ITSM
Kuldeep Nayak
Hello Virtual Chat/Live Chat experts,   Can we restrict End users to have only a single active chat session in Live Chat? Can this be controlled in SaaS platform? Looking forward for suggestions.… (Show more)
in Digital Workplace
Edison Pioneer
Hi all,   I would like to build a Smart Report on CAI:Events which would be delivered to my email address twice daily.   The qualification is simple, I just want all those records with… (Show more)
in Remedy ITSM
Edison Pioneer
Hi all,   We have been recently running into issues with our request approvals and I am longing to create a sort of monitoring solution around it.   My priority would be to implement in the below… (Show more)
in Remedy ITSM
Edison Pioneer
Hi guys,   We are on Helix ITSM 20.02 version   I think this is happening only with newly created WO's which were never assigned, as far as I have seen and only on SmartIT.   Support Company -… (Show more)
in Remedy ITSM
Load more items