Paula Drew
We are an FDA regulated company and looking for a 3rd party app to satisfy the e-signature requirement - during the Change Request approval process, we're required to re-authenticate with a… (Show more)
in BMC Helix Remedyforce
Paula Drew
We have a 3rd party support queue that wants an email notification when one of their tickets is updated in Remedyforce. If that update includes an attachment or screenshot, they want the attachment… (Show more)
in BMC Helix Remedyforce
Paula Drew
i am aware that i can add to the Action History in an INC via email, but i was wondering if i can add anything to the Notes section of an INC using email?
in BMC Helix Remedyforce
Paula Drew
Hoping someone can help with an approval process we're having issues with. In this scenario, we have a different approval queue for options 1 and 2, but if 3 is true we want to bypass and approve the… (Show more)
in BMC Helix Remedyforce