Paula Drew
I would like to create a summary report in Remedyforce, showing by queue the last incident submit date that was assigned to the queue. Is this even possible?
in BMC Helix Remedyforce
Paula Drew
I am wanting to default some categories based on how a request is received - i am using the same template in the request definition that the agent is using to manually enter the request. Is there any… (Show more)
in BMC Helix Remedyforce
Paula Drew
I would like to create a workflow that would either "Close" an incident or "Reopen" an incident based on the first line in the body of an email. Has anyone built this workflow, and if so, how did you… (Show more)
in BMC Helix Remedyforce
Paula Drew
When setting up a new user in Remedyforce - what in the User record designates what tabs are visible to them? Profile? Permission Sets??
in BMC Helix Remedyforce
Paula Drew
Currently when in an Inc, there is a button to create & link a problem ticket to the Incident - it copies over the description, the client name, etc.. I have a custom field in the Incident that i… (Show more)
in BMC Helix Remedyforce