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Hi All, Do we have any readily available web service wsdl for ticket/incident creation for Footprints 11.6. I checked the documentation and saw that there is some sample code available in… Show more
Depending on the agent, they may only have access to some statuses. If a Tier I agent creates a ticket it should go to status II but if a Tier II agent creates a ticket it could go to status III or… Show more
All items in the Service Catalog are sorted based on their chronological creation date. This would be useful to have the ability to sort by alphabetical order.
I have a search that shows change tickets searching for multiple date fields limited to last seven days. I want to constrain that search such that tickets with statuses of "Draft" and "Testing" are… Show more
I have a quick template that has a field and dependent fields of that parent field. If I check the "Inherit" box for any of the dependent fields, I get the following error when I publish the… Show more