Dhushanth Ganesan
Hello,   Whenever a user relates a WO with Incident, its showing in WO form but not showing in Incident form. When I tested the same with CRQ, its showing in both Incident and CRQ form under… (Show more)
in Remedy AR System
Dhushanth Ganesan
Can we use incident templates to create Incident via Integration. I pass template id in the xml but its still asking Status, Urgency, Impact, etc., Can anyone help on this.   Thanks,
in Remedy ITSM
Dhushanth Ganesan
Hello,   Can we create incidents using templates via integration. I pass Template ID but its still asking Status, Impact, Urgency which is already mentioned in template. Kindly help
in Remedy ITSM
Dhushanth Ganesan
Hi,   I have a request to add work info details in CRQ template. I have enabled the work info tab in Developer Studio and I can add the work info details while creating a template. But when… (Show more)
in Remedy ITSM
Dhushanth Ganesan
Hello,   When the CRQ is in rejected status Target date and Risk Value fields read are only. How to enable them for edit.   Thanks,
in Remedy ITSM