Dhushanth Ganesan
Hello,   I need to modify Change Impact and Urgency selection values as shown below.     IMPACT Existing data To be changed as below: 4-Minor/Localized 1-Minor/Localized 3-Moderate/Limited… (Show more)
in Remedy ITSM
Dhushanth Ganesan
Hello,   Can we skip Planning In Progress and scheduled for Review status in Change Standard Process flow instead of custom workflow? If yes can you anyone help me how to do that.   Thanks,
in Remedy ITSM
Dhushanth Ganesan
Hello,   How to reset SLAResponded when an incident is reassigned to particular support group. I tried with push field action from SYS:ReportedSource form. But its not working. Can anyone help me… (Show more)
in Remedy ITSM