Dan Bontrager
I have hit a roadblock and I'm wondering if someone on here can help me out.  I am looking to have a formula that shows the business hours between the Actual End Date… (Show more)
in BMC Helix Remedyforce
Dan Bontrager
I have hit a roadblock and I'm wondering if someone on the Communities can help me out.  I am looking to have a formula that shows the business hours between the Actual End Date… (Show more)
in BMC Helix Remedyforce
Dan Bontrager
We have a few custom fields that display hyperlinks after a record is saved.  We created these as Formula(Text) data types with the following example formula: HYPERLINK("link destination", "link…
Dan Bontrager
We are looking to implement Remedyforce Chat and had an idea that we could not find already created.  Under Remedyforce Administration > Configure Self Service > General Self Service Settings >…
kedar zavar
For example would like to see incidents by priority and then by status or by any other column . Workaround: 1. create different views so that user can atleast sort by one important column This way…
Dan Bontrager
We are looking to implement Remedyforce Chat and our support center manager thought of an idea that he wanted us to propose.   If the Pre-Chat Form is used and auto assignment is established for…
Dan Bontrager
We have a use case for a report where we need all the Change Request fields and the approval fields on the change request available too for filters and columns on the report.  By approval fields on… (Show more)
in BMC Helix Remedyforce
Dan Bontrager
I have a use case as an admin to utilize the Update button in the Remedyforce Console to mass update a text field in applicable change requests that appear in my custom View.  The field in question…
Dan Bontrager
We have numerous use cases where a service owner would like specific instructions on each service request, but they need all the instructions to be visible to make sure the user sees them.  Typical… (Show more)
in BMC Helix Remedyforce
Dan Bontrager
We have numerous use cases where a service owner would like specific instructions on each service request, but they need all the instructions to be visible to make sure the user sees them.  Typical…
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