Dan Bontrager
Currently, if the Print or Print to PDF option is used on a service request, it only prints the "incident" fields and related lists; it should also print all the service request details (i.e. all the…
Dan Bontrager
With Allow the fields in Change Schedule to be configurable , we gained the ability to set the fields displayed in the Change Schedule in the hover over tooltip.   This idea is it allow us to remove…
Dan Bontrager
What determines when a certain email template shows up under the Activity Feed's Email option?  Here I show 6 templates showing up for a Change Request record.  All 6 are Visualforce templates and… (Show more)
in Remedyforce
Dan Bontrager
On the Change Schedule, the legend is helpful to see what the different colors indicate for the change requests.  A great enhancement to the Change Schedule would be to let the admins configure what…
Dan Bontrager
We have a field on the Change Request object called 'Parent Change Request' that is a lookup field to the Change Request Object, so a 'child' change request can reference the 'parent' change… (Show more)
in Remedyforce
Dan Bontrager
I cannot figure out how to create a custom field for something that our users have asked for, so I’m hoping the community can help.   Use case:  Several IT teams bounce ticket assignments around… (Show more)
in Remedyforce
Dan Bontrager
This discussion is a side discussion off of this post: Can a report type with incidents with incident history be created?   I have tried a few scenarios with lookup fields, but I cannot seem to get… (Show more)
in Remedyforce
Quang Du
Please provide the ability for Administrator to create and configure a Pop up message to alert staff within the Remedyforce Console list view or within the Remedyforce Incident page layout and…
Dan Bontrager
I recently created a Category Type report type for our users setup like this: The users are now asking for the ability to see incident history with the same report type.  I went in to the report… (Show more)
in Remedyforce
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