Dan Bontrager
This discussion is a side discussion off of this post: Can a report type with incidents with incident history be created?   I have tried a few scenarios with lookup fields, but I cannot seem to get… (Show more)
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Dan Bontrager
I recently created a Category Type report type for our users setup like this: The users are now asking for the ability to see incident history with the same report type.  I went in to the report… (Show more)
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Dan Bontrager
I figured I would ask the community this question first before making a case with BMC in the event I have something configured incorrectly.   We have been asked to show linked incident information… (Show more)
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Dan Bontrager
We have a need to default specific values on specific fields on a change request.  We were hoping to use layout types and have that new layout type apply the template on the New button action, but we…
Dan Bontrager
We have some users that would like to have a few fields pre-populated with options and text when creating a new change request.  I created a template for their request:   I would like to have this… (Show more)
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Ingrid Stone
The Superbox is great on the home page but if you go into Service Requests or Knowledge articles there is now no longer a way to search and if you do not know to use the <Home> to go back it can be…
Dan Bontrager
We have a use case now that would benefit from being able to add some read-only text that we would put above the fields in a specific section in specific object page layouts.  For us, this would help…
Dan Bontrager
We recently added several new custom field to our Change Request form.  Part of the implementation was to add the new fields to the Change Request Column Headers field set since it controls what…
Dan Bontrager
Our organization is currently testing Winter 17 and migrating to Remedyforce Console at the same time.  On our Change Request form, we use the field 'Change Request Parent' to link the new change… (Show more)
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Dan Bontrager
I am trying to modify a validation rule so only change requests created on or after 11/10/2018 will fire the validation if the other conditions apply (if 2 fields equal certain values).  This will… (Show more)
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