Matt Stringham
I have done a cross tab report.  Work Order is the Master and Task Management is the Sub query.  Below is the jist of it: Subquery is Inner Join Work Order ID = Root Request ID   Work Order… (Show more)
in Remedy ITSM
Matt Stringham
Community:   I have a report I'm struggling to get correct.  Here are the details: Smart Reporting 9.1.04 High Level:  I want to show all work orders within the past year in a table summary. … (Show more)
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Matt Stringham
In Business Objects I was able to do a count on different queries then Merge the queries so that I have a nice table.  I don't think it is possible in Smart Reporting from everything I've tried. … (Show more)
in Remedy ITSM
Matt Stringham
I cannot figure out why my report is having an issue with the Sum of number of work orders and number of incidents.  Here is my setup: version 9.1.04 Basic report is Assigned Group - Assignee -… (Show more)
in Remedy ITSM
Matt Stringham
Is there a way to include in an attachment for all the related reports?  I've looked through the documentation but cannot find any information on it.  Here is my report with 2 tabbed related reports… (Show more)
in Remedy ITSM
Matt Stringham
Has anyone run into a problem with subtraction of 0's?  I've looked at all the options on my report but I do not see if this is a customizable item or if there is a way to handle 0's.  Here is a… (Show more)
in Remedy ITSM
Matt Stringham
I have a report that I want to show the "ASGRP", "Change Type" (Calculated Field), and the number of work orders.  I want the sub total for the ASGRP. For the Sub Total I select "Assigned Support… (Show more)
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Matt Stringham
Smart Reporting V 9.1.04 I have this requirement - Customer wants to see how long a ticket sits in their queue (initially assigned to the support Group) until it is acted upon (reassigned, status… (Show more)
in Remedy ITSM
Matt Stringham
Smart reporting version - 9.1.04 View used - Work Order view   We are not able to display the work order status and the task's status associated with the work order.  Can anyone confirm if this is… (Show more)
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Matt Stringham
Smart Reporting Version:  9.1.04 I am in need of extracting just the subdomain from the DNS Host name field in the Asset Management View.  The problem is the data in the field is not consistent. … (Show more)
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Matt Stringham
I have successfully setup the aging bucket as shown here Calculate Ageing buckets in Remedy Smart Reporting 9.1 Here is how I have it setup in my table: To sort by days open I had to create… (Show more)
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