Matt Stringham
I have a report that shows the number of Work Detail changes a user has done for 5 different ticket types (WO, INC, Task, CRQ, and PBI).  I have links for each type of ticket so the Manager or user… (Show more)
in Remedy ITSM
Jose Daniel Sosa Posadas
Hi all!!   My question is, how i can change my email on bmc account???     i don´t job in imss anymore, then i need update email for my new job,  sent a message to customer_care but never… (Show more)
in Remedy ITSM
Quast .
Hi all,   when i call our supportcenter and they create an incident ticket, i always get only a request id. Unfortunately the informations in the request is not enough for me. To find out more… (Show more)
in Remedy ITSM
Juzer Saifee
Many a times when we are in discussion with our customers we do not have handy document that collates all new features version by version especially for the customers who are on version earlier than…
in BMC Helix
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy IT Service Management Suite…
in Remedy ITSM
Sujit Karn
Web version of ITSM roles, permissions, license, data dictionary. It works with chrome/mozilla browser
in Remedy ITSM
Sandeep K
Hi Experts,   How to delete users in CTM:People from directly using SQL query? In which tables information about these users will be stored?   I know it’s not good to delete records directly from… (Show more)
in Remedy AR System
Ankit Tiwari
Hello All,   I want to rename Problem Management label with Fraud Management label every where in ITSM Module. I have done most of the update but I'm unable to update Problem Management entry points… (Show more)
in Remedy ITSM
Syed Reza
Hi, Can any confirm if below two fields are present in CTM:People form in Remedy 9 version? I'm seen some discrepancies in our version and wants to validate if they are OOB or custom fields.   field… (Show more)
in Remedy ITSM
Shinichi Seki
I would like to display the number of incident per hour as below, Then "9" and "13" are not displayed because each number of incident is zero. How can they be displayed in the chart or table (or… (Show more)
in Remedy ITSM
Saurabh Malviya
What would be the best way to generate an incident report based on a time span The report should capture the below fields. There should be only 1 row per incident.   incident number summary status -… (Show more)
in Remedy AR System
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