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- July 5, 2019
Expanded to consulting with a team focused on delivering fixed price outcomes and business critical strategies. Built applications to enable customers to Service Model and SIAM taking the mystery out of CMDB and ITSM CSI.
As a BMC partner for many years, enjoyed working with the large BMC customers locally and overseas.
Joined BMC to be part of a team with enormous opportunity that Helix provides customers to deliver top class digital enterprise that is AUTONOMOUS. Technical to start with implementations into small / medium business over 5 years including Desktop/LAN/WAN/Unix followed by Service Desk and Project Management of Call Centers. Moved into Transformation of Service Delivery and organizational change with large programs that required structure change, tools change and location change.
- ITSM, ITSOM, Service Desk, Helpdesk, RPA, Service modelling, CMDB, Automation, SIAM, Digital Transformation, Organisational Change Management, Business Process Management, Lines of Business (HR, Finance, Facilities, Procurement).
- ITIL 4, PRINCE2
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