Hello, Is the TrackIT 11.4 ERD available anywhere? It was previously on the numara site, but it seems it has been pulled down (was located here:… Show more
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When you try to print a ticket, it will not print the notes or Additional information field. Is there a way to fix that? Thank you, Sergey
Is it possible to set up Track-It! 20.19.01 to enable pass-through authentication using something like ADFS/SAML? I believe the previous version of Track-It! allowed this: AD (SSO) and Pass… Show more
Hi Guys, Actually, I'm a BCM technician / consultant, but lately I get in contact with "TCM" more often. First of all I have to say that I think it's pretty bad that people are using Trackit… Show more
Are there any roadmap plans to add configuration for an Exchange MAPI email box instead of IMAP/POP3. By default, Exchange 2013 and 2016 has IMAP services disabled and if often left disabled in a… Show more
Will I need a new license file to upgrade from Track-It 2018 to Track-it 2019?
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Track-It! COMPONENT: Track-It!…
In Trackit 11.4 there is the option to sort on multiple selections of the assigned technician field. We use this method to route tickets to certain groups of people. For example: Our assigned…
We have a need to be able to run a report that will show us a particular software package, the version of that package, the asset it is located on, the user name, location and department. EX. We… Show more
Hello, My company currently has 5 different subnets we are wanting to discover the assets on. I've been told that we have to have at least one relay agent on each subnet for the asset discovery to… Show more
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Does anyone have experience with custom report templates on trackit 2018? Or know where to find tutorials on making one ? Or even better, does anyone have custom report templates? Ideally… Show more