For some reason the new track-it does not allow us to see the model of the discovered equipment. We can view it by looking detail but want to have it on our initial view of assets.
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Testing out Track-It 2019, and one thing im having an issue with is making child objects required. Right now you can choose the top level, and it will let you bypass all the potential child objects… Show more
I am trying to create my own custom report within TrackIT 2018 that lists all the computers that have a particular software package installed (i.e. Adobe Reader DC). I have created a copy of the… Show more
Will the new version of Track-It eventually include Exchange Web Service for configuring Incoming emails? Our exchange server does not currently have IMAP or POP3 configured on it. Our current… Show more
I am setting up 20.19 and when logging into Self Service for the first time (using Windows Auth.) It states that it "cannot locate TrackIt! Requestor entry for integrated login." I went to the system… Show more
We have several business rules that send out notification emails to technicians when varies actions occur on their tickets. For some reason these notifications are being duplicated. Does anyone… Show more
We thought reporting was supposed to be easy in this version. It is not. Sure, if you just want to export a view, but anything else, forget about it. We don't have time to deal with this so I'm… Show more
When we try to print tickets most of the text is in "code" and not text. See attached. Doesn't matter what browser, what print driver.
Guys, I won't lie. I went through a ton of effort convincing the board that we NEED to update Track-It! from 11.x to the latest and greatest 2019. Then, when doing it, I had stumbles and fumbles… Show more
I don't see a similar idea yet, and I can't figure out how to make it happen from a clients device, but it would be great if I could force an audit to happen from the device using the agent that is…
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I would like to see the ability to merge tickets. For example, multiple users submit a ticket for the same issue (like an offline printer, or offline service or server). Therefore you can close a…