Cristy Castano
The tag used in Incident email is is (Ref:IN:{!BMCServiceDesk__Incident__c.Name})   If using this in Change Management, what should be the (Ref:XX:{... I am assuming that the IN is for Incident,… (Show more)
in BMC Helix Remedyforce
Cristy Castano
is there a way to add the Assign to Me button other consoles; like the Task and the Service Requests?
in BMC Helix Remedyforce
Cristy Castano
I cannot seem to get the logic right on this workflow.  What I need is for the status to change to assigned when the staff assigns the incident to themselves.  The status does not change as… (Show more)
in BMC Helix Remedyforce
Kelson ONeil
We are developing our Service Catalog and noticed that we seem unable to sort the services alphabetically, or any way. Is this possible (not very good if we can't). We are running FP 9.54.   Thanks… (Show more)
in FootPrints service desk
Carlos Esteban Martinez Incerri
I created an account in Footprints v12.08, the user was created properly (I see him listed in "User" report on "Administration" module), but he says that he doesn´t receive the validation email (I… (Show more)
in FootPrints service desk
Scott Vig
FootPrints Version: 12.1.06   Hi all,   Does anyone know the correct way to schedule a ticket in the future using the calendar inside FootPrints?   E.g. our user wants to make an appointment 6… (Show more)
in FootPrints service desk