Cherry Blaber
The Site filter in SmartIT Asset Console filters out the assets based on the entire Location of the Site defined for the asset.  As a result, Region, Site Group, and Site information are all taken…
Cherry Blaber
When sending email communication to Remedy in plain text, the 'mail to' tag is being stripped when the contents are displayed in SmartIT.  The email address is simply being displayed twice in SmartIT…
Cherry Blaber
In SmartIT, when relating a Task to a ticket using a template, the templates are displayed/sorted purely based on template creation date where the earliest created template is listed first and latest…
Dominik Scholz
Hi guys,   we are facing the following issue currently. Work Log Entries made in ITSM are not visible in Smart IT. All Entries that are created in any Incident on SMART IT side, are visible in… (Show more)
in Digital Workplace / MyIT
Cherry Blaber
You can select 'Self Service' ticket as a Reported Source in SmartIT, however, if you make any modification to the ticket after it has been created, the following error appears…
Cherry Blaber
It's not currently possible to modify a published articles' meta data, such as Site, Region, organization information in RKM/ITSM.  However, it is possible to do so in SmartIT.  Can this editing…
Cherry Blaber
Tasks for Incident Tickets has a link to show the 'Task Flow' that opens in mid-tier.  The SmartIT UI should be updated to open/host this Task Flow information directly in midtier.   The current…