Carina Burns
Hello Community!   We have a limited amount of space so instead of having a permanent test environment, we are cloning some of our production servers to create a temporary test space.  I opened a… (Show more)
in Remedy ITSM
Holly Mullins
ITSM Remedy 19.08 as I understand it, is one of 5 components within BMC Helix ITSM.  Also within BMC Helix ITSM is Innovation Suite.  Can my company purchase/download just the Innovation Suite… (Show more)
in Remedy ITSM
Kannaa Chilla
The holiday season is almost here! We've accomplished so much in the last year together, all thanks to you for the incredible support & feedback you've given so far. We also got a fun game to… (Show more)
in Using Communities
Jay Collett
We just installed Smart-IT for Remedy on our test system and it seems to be working just fine. Our iPhone mobile apps tests look great but the Android mobile app crashes 100% when you select the… (Show more)
in Digital Workplace
Carina Burns
Noobie question here so type slowly when making your response!     I'm building SRD's and of course how much a particular service cost is something that needs to be tracked.   Are you all using… (Show more)
in Remedy ITSM
Stefan Hall
If I have understood the documentation correctly, BMC recommends to cluster several midtier over standard tomcat cluster configuration. The question I ask myself is: Why?   The following case: 2 MT… (Show more)
in Remedy AR System
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Service Request Management…
in Remedy ITSM
Luke Probst
We are wanting to have both the REQ and the Work Order that are created from an SRD to be set as "Completed" as soon as the REQ is approved.   I am able to pass through the Status "completed" on… (Show more)
in Digital Workplace