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Hello Community! We have a limited amount of space so instead of having a permanent test environment, we are cloning some of our production servers to create a temporary test space. I opened a… Show more
Can we just add one part of ITSM Helix without the rest of it, if that's all we are missing to have an amazing BMC experience?
ITSM Remedy 19.08 as I understand it, is one of 5 components within BMC Helix ITSM. Also within BMC Helix ITSM is Innovation Suite. Can my company purchase/download just the Innovation Suite… Show more
We just installed Smart-IT for Remedy on our test system and it seems to be working just fine. Our iPhone mobile apps tests look great but the Android mobile app crashes 100% when you select the… Show more
SRM - Mapping Work Order fields. Numeric fields are integer only - What have you done to get a decimal field?
Noobie question here so type slowly when making your response! I'm building SRD's and of course how much a particular service cost is something that needs to be tracked. Are you all using… Show more
If I have understood the documentation correctly, BMC recommends to cluster several midtier over standard tomcat cluster configuration. The question I ask myself is: Why? The following case: 2 MT… Show more
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Service Request Management…
We are wanting to have both the REQ and the Work Order that are created from an SRD to be set as "Completed" as soon as the REQ is approved. I am able to pass through the Status "completed" on… Show more