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- July 19, 2012
- My main Area of expertise has been administering BMC remedy ITSM, AR Server, Mid-Tier, BPPM & ADDM. Quick error troubleshooting, investigating errors in application faults and outages, Business reporting. Undertaking root cause analysis of abnormal system behavior & scheduled system health checks are among my key responsibility. Systems project analysis, implementation and deployment using the SDLC Model. Implementing & using ITIL process. Application upgrades & High availability (Disaster recovery) enforcement for BMC Remedy Applications. I also possess Strong Interpersonal, business and communication skills.
- BMC Remedy ITSM 7.6.04 Administering and Development, BMC Atrium Discovery and Dependency Mapping, BMC Service Request Management Administering, BMC Business Objects Analytics, BMC Proactivenet and Performance Management, Oracle Database administration
- Oracle, BMC ITSM 7.6.04, BPPM, Atrium CMDB
- itil v3 expert
- prince 2
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Status Update2 years agoAchieved ITIL V3 Expert Level
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