Cory Mitchell
What does everyone else use this function for?
in BMC Track-It!
Pravindra Kumar
Does Track-it Asset discovery discovers the network equipment like Routers, Hub,switches etc.
in BMC Track-It!
Brad McClave
We have had a few technicians leave the company and as such, we have removed them as a technician from Track-it.  What we have seen on rare occasions is requestors will re-open work orders from these…
in BMC Track-It!
Brad McClave
We're BETA testing Self Service and I've instructed users that if they want to re-open a work order to just email the helpdesk with the following in the body of the message:  [[WO#123456]] where the…
in BMC Track-It!
Brad McClave
I'd like to modify the existing built in report titled 'Type, Sub-type and Category Listing' to include a field that indicates if any of the type, sub-type and categories are listed in Self Service. …
in BMC Track-It!
Josh Martin
Hi There,   Forgive me if I'm posting this in the wrong section (I am very new to the communities and I still don't even know where I'm actually posting this, honestly!)   Our IT Department…
in BMC Track-It!
Brad McClave
I fairly certain this has been asked before but I can't find it so.....   We have only one department using Track-it so we have only two policies; default for normal users and the admin policy. …
in BMC Track-It!
Brad McClave
I'm cleaning up old template we are no longer using.  Every once in a while I get a message that "You have to delete the Work Order(s)/Assignment(s) below.  However, when I search for these work…
in BMC Track-It!
Brad McClave
We had some types, subtypes and categories that were hidden from self service preventing users from seeing them in the templates that were public.  Since they were required fields, it's causing some…
in BMC Track-It!
Brad McClave
When a user wants to create a new work order, can we add additional fields to what is already there?  For example, we would like to add the field Expected Completion Date (which we have renamed to…
in BMC Track-It!
Brian Hammond
    We are currently using password reset. The problem we have is in our environment we have a "Minimum Password Age" set in group policy to be 3 days (for security reasons). When anyone gets into…
in BMC Track-It!
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