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Personal

  • Member SinceJune 24, 2019
  • URLhttps://www.linkedin.com/in/benissocool/
  • BiographyI specialize in IT Service Management and Service Delivery projects, specifically using BMC Discovery (ADDM) to feed service model data to BMC Atrium CMDB and then on to Remedy, Truesight (BPPM), and BMC Capacity Optimization (BCO). End to end service modeling.
  • ExpertiseDiscovery (ADDM)
    Custom TPL Development
    Service Modeling
    Service Catalog
    Remedy ITSM Suite
    Atrium CMDB
    PATROL
    BPPM / Truesight
    Capacity Management
  • CertificationsITIL Foundation V3

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Skills and Expertise

  • addm administrator
  • bcoee
  • bmc performance perceiver
  • remedy administration
  • service modeling
  • tpl development

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