Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints…
in FootPrints service desk
abdallah hamaydeh
I would like to create new users in client management have the privilege to see the created (Reports, Queries, patch jobs...etc. ),
in Client Management
Abdul Moid Mohammed
Hi Team,   We are on BMC Remedy ARS,ITSM and SRM along with SLA 9.1.04.002,with RSSO 1802 and DWP1802. We have upgraded Tomcat 8.5.34 from 8.0.36 and experiencing an issue with access to the… (Show more)
in Digital Workplace / MyIT
abdallah hamaydeh
we would like to have the Target Date in request form so we can send it via email notification     thanks in advance
in FootPrints service desk
abdallah hamaydeh
Add Target Date in email template key so we can add and send it via email notification  
Cody Ellis
What within the system would cause a select against the v_app_user_summary view? It is running constantly and there are up to 7 identical processes just constantly running. If I kill them they come… (Show more)
in FootPrints service desk
Elizabeth Brewster
Hello, I have been running Footprints for about a month now, and I still cannot get my link controls to work.  I have configured them exactly per the instructions, but they are not working.  All the… (Show more)
in FootPrints service desk
Mathew Kong
Does it have the round robin in version 20? It has that in version 11.6 but missed in 12.
in FootPrints service desk
abdallah hamaydeh
Gents   we are following the below but still, we need some help to get the correct link!   http://server_name:8080/footprints/servicedesk/application.html#runtimecontainer/create/workspace/10739/  … (Show more)
in FootPrints service desk
abdallah hamaydeh
Finally theme I can actually be happy with, but why all hidden or other dependency fields are showing!!!!!    
in FootPrints service desk
abdallah hamaydeh
Can we have control on Ticket Print, as customers would like to have changed the way data shown in print look?    
in FootPrints service desk
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