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- May 15, 2016
- Study customer infrastructure, consulting client needs and requirement to wards best practices and latest technology, implementing best solution that meet needs, and provide technical support for solution implemented
- Implementing the following processes:
• Incident management
• Problem management
• Service Level Management (SLA)
• Service catalog
• Knowledge Base
• Request fulfillment (BMC Footprints Service Core) Implementing BMC Footprints Service Core to adapt ITIL best practices:
- 3rd party tool
- bmc client management 12.5
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