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Personal

  • URLhttp://www.fdsme.com/fdsme/fdsmenew/english/index.html
  • Member SinceMay 15, 2016
  • BiographyStudy customer infrastructure, consulting client needs and requirement to wards best practices and latest technology, implementing best solution that meet needs, and provide technical support for solution implemented
  • ExpertiseImplementing BMC Footprints Service Core to adapt ITIL best practices:
    - Implementing the following processes:
    • Incident management
    • CMDB
    • Problem management
    • Service Level Management (SLA)
    •Change management
    • Service catalog
    • Knowledge Base
    • Request fulfillment (BMC Footprints Service Core)

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Skills and Expertise

  • sql2
  • 3rd party tool1
  • bmc client management 12.51
  • footprint121
  • footprints_11.x1

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