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A day of love is here again with this new decade! Our community is a pure example of a loyal bond that brings us all together as an extended family that truly cares about helping each member and… Show more
Within Smart IT there is currently no keyboard shortcut to toggle a ticket between 'View' and 'Edit' mode. Users can use 'Tab -> Enter' to select the OOTB edit button, however if the user has already…
The OOTB application gives users two default basic Ticket Console Preset filters - however customers should be able to change the definition of these OOTB filters and/or add to them to create their…
The holiday season is almost here! We've accomplished so much in the last year together, all thanks to you for the incredible support & feedback you've given so far. We also got a fun game to… Show more
Don't mean to start a flame war BUT why is 19.11 (ARS, ITSM, Smart IT) only available for SaaS customers. Although DWP 19.11 is available for OnPrem. As an OnPrem customer, this release strategy… Show more
How do we configure our Connections Stream/Inbox/Notifications to ignore "Marked as Helpful" notifications?
How do we configure our Connections Stream/Inbox/Notifications to ignore "Marked as Helpful" notifications? Unless someone is marking my specific comment or note as helpful, I really don't need to… Show more
Default Ideas created by users to being Up voted on by the submitter. It seems like a redundant step to both request and then to have to like your own request.
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