Vaibhav Wadekar
I am submitting this idea on behalf of customer.   Use Case # There are some users (Non-Agents) who just want to see the cases in SmartIT with AR Read License. With current Permission model, if we…
Ash Hall
The OOTB application gives users two default basic Ticket Console Preset filters - however customers should be able to change the definition of these OOTB filters and/or add to them to create their…
Robert Kern
Tool: DWP Advanced (Service Broker)   Feature: Reporting on Survey Answers and Ratings   Issue: Currently you can only report on given ratings via DWP Catalog itself. As for answers given to…
Bianca Radu
With the introduction of DWP Advanced, there is no longer possible to automatically create a related DWP(SB) Request from an incident/work order.   It should be possible to have access from Smart…
Ash Hall
Within Problem Management, the 'Investigation Driver' field is important in categorizing Problem tickets, however the values are static. The only other option is to utilise Operational Categorization…
Kannaa Chilla
A day of love is here again with this new decade! Our community is a pure example of a loyal bond that brings us all together as an extended family that truly cares about helping each member and… (Show more)
in Using Communities
Ash Hall
Within Smart IT there is currently no keyboard shortcut to toggle a ticket between 'View' and 'Edit' mode. Users can use 'Tab -> Enter' to select the OOTB edit button, however if the user has already…
Kannaa Chilla
The holiday season is almost here! We've accomplished so much in the last year together, all thanks to you for the incredible support & feedback you've given so far. We also got a fun game to… (Show more)
in Using Communities
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