Ash Hall
Within Helix CMDB, a user with 'Asset User' can edit a CI if they're part of a Support Group which has a 'Supported By' relationship with the CI. It would therefore seem logical that a 'Person'…
in CMDB
Erick Neira
Hi,   I need to grant a set of users write access to CIs. After looking through the forums, it seems like the best approach was to used Support Groups. Therefore, I used Data Management (UDM?) to… (Show more)
in Remedy ITSM
Ash Hall
So often we're asked if we can provide customers with a set of responsibilities which relate to each CMDB role, this isn't guidance that we provide via the BMC Docs site but from various sources I…
in CMDB
Ash Hall
Within Digital Workplace Catalog, it would be useful if it was possible to provide a URL directly to a Digital Workplace Advanced Service (catalog item) and to be able to add parameters into the…
Rainer Noeth
Currently the user_group_sync scripts handle the creation and modification of users in DWP-C from an ITSM source system. However, there is no way to handle the deletion of users in DWP-C, either when…
Conor McCann
When the customer creates an asset contract in Asset management it is not seen via Smart IT.   Open the asset management console, Advanced filter, Ci name and search for Asset. Open the asset,…
Thomas Hammer
Please see Integration of Smart-IT with Phone System Client - Phone Number?   Please add the phone number as a search criteria to Smart-IT. Today you can search for customers by several fields,…
Ash Hall
We need this, DESPERATELY! Please VOTE now folks! https://communities.bmc.com/ideas/21622
Christopher Hamill
I would like to have the ability to edit an existing flow to add/remove additional actions. Currently, I cannot edit to add/remove actions, I must recreate the flow with the new actions included.…
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