Andreas Mitterdorfer
Use case: When you reassign a workorder with a service ci to another group then you might experience some delay on saving the changes.   OOTB filter filter…
Danut Mosescu
Hello, We have recently upgraded our AR servers/ITSM from version 18.08.001 to 19.02 and using now openjdk 11.0.2. Since the upgrade jetty is working intermittently and because of openjdk it is… (Show more)
in Remedy AR System
Andreas Mitterdorfer
Custom fields witch search menus do not contain a drop down functionality for the menu values like in midtier. The custom fields in smartit only provide type ahead feature and look like and end…
Andreas Mitterdorfer
In SmartIT console you can select various columns for display however not all columns are available as filters. It is desirable that users can use all displayed columns as filter criteria.   Eg. on…
Andreas Mitterdorfer
It would be great, if there could be a way, to configure the out of the box status filters like eg. "All open" to contain defined values. Not all customers might want to display eg. "Staged"…
Andreas Mitterdorfer
In SmartIT SmartRecorder you can use a parametrized URL to pass customer name, description, and contact information. The URL looks like eg.…
Andreas Mitterdorfer
Current RSSO product (RSSO 19.02/19.05) does not support the standard parameter "ValidUntil" in SAML 2.0 metadata. The flag indicates how long the token is valid. On some of our customers sites,…
Didier Rincé
Hello,   I got a problem on installing Smart Reporting. The install log indicates an error message: Description: Probem Instaling Smart Reporting !!! Detail : Database you are using is having lower… (Show more)
in Remedy ITSM
Steve O'Leary
When creating a Change Request, the Service Target that gets attached is set to Invalid because the ticket was missing the Scheduled Start and End Dates.   We assumed, once we added the dates, that… (Show more)
in Remedy ITSM
Mohamed Atta
Helllo, I have an issue with AR Server in linux environment, as always we are getting the error without any meaning, as we are getting "Message not in catalog; Message number =[Error Number] "  … (Show more)
in Remedy AR System
Abhikesh Chaudhari
Hello Experts,   Mid-Tier component entry is missing on AR System Monitor form. We are applying the BMC Remedy deployment packages for ITSM, SRM and SLM. As per the BMC Docs, One of the… (Show more)
in Remedy AR System
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