Svetoslav Iliev
Hi guys,   We are currently upgrading BMC Remedy from version 9.01.03 to 19.08 but facing the following issue with the 19.08 ARS Instaler. We are getting the message "Unicode Selection is Invalid.… (Show more)
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Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server APPLIES TO:…
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John Cook
Hope you can help,   we're getting a number of errors in arerror and armonitor as follows   Wed Feb 05 13:21:51.630 2020 Error retrieving user x from user_cache table   This has been going on for… (Show more)
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Miroslav Horvath
Hi, we have upgraded our system from 8.1.02 to 9.1.07 (19.02). We are running RHEL6, midtier is on tomcat 8.5.39 and java OpenJDK 11.0.2. First, when I tried to export XLS files from 19.02, I've got… (Show more)
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Dwina Andilla
Hi, we using BMC Remedy 9.1.04 version. When I restarting the application server of remedy, after the start process completed appear error "Atrium shared plugin server BMC Remedy stopped". And after… (Show more)
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Stefan Hall
Hi All,   we had very big problems with the performance as soon as a user without administrator rights or unrestricted access was allowed to work with the system. It was really bad in SmartReporting… (Show more)
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Andreas Mitterdorfer
ARS 19.08 introduces a new option to improve performance using subquery algorithm. See "Performance improvement by using Subquery algorithm" in…
Henrry Vargas
Hi experts.   We have a BMC Remedy ITSM 9.1.03 environment and found that in People Audit Log there are hundred of entries related to changes in the LoginID for all users pushed by Remedy… (Show more)
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Barry Lindstrom
We have been using SOAP webservices for years.  We have total control of what data can be retrieved, updated, created or removed, based upon how the WSDL is structured.   As I understand it, with… (Show more)
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Majd Alsadi
Hello all,   I'm facing the following problem when i try to create a connection between smart reporting and DB:     Any help please   Thank you
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Sergey Smirnov
Hello! I check configuration file "" - arsystem.admin_id=Administrator. Set password at administration console for midtier. Restart ARS/Midtaer. Try to log in as Administrator at… (Show more)
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