Hello community I am trying to find a better way / faster way of updating support staff on ITSM besides the use of the data wizard. We have over 2000 support staff we need to change their login… Show more
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Hi all We are on Helix 20.02 version One of the users has complained that there exists a 1 hour discrepancy in the timings of native change console and smart reports. We have SmartReports… Show more
Hello everyone, Please excuse me if this is a stupid question, but I'm facing a brick wall here. I have the following scenario at hand: I have a user that is authenticated in the ARS-Midtier,… Show more
Hi Experts- I am facing a strange issue. I updated the jetty-http.xml file to configure SSL to run on port 8008. Once done am able to access cmdb portal url as:-… Show more
AR-Server 20.02 (9.1.10 202005210721) MidTier 20.02 (9.1.10 202004270151) Tomcat 9.0.33 Open JDK 13.0.2 64-bit Windows Server 2019 Standard 64-bit I need to apply patch 20.02.001 in the… Show more
I am guessing I am stuck between a rock and a hard place, but maybe someone knows of a workaround: I have an old ARS 8.0 patch 002 server running on Oracle 11g and Windows Server 2008, that I… Show more
Hi! I have configured SVT where milestone is defined and associated Action for "Notify Incident Assignee Group Manager": Assigned Support Group have enabled Group Notification and in Group… Show more
Create Database failed with the following vendor exception. Incorrect syntax near 'ON'.
Dear Experts, Hope you are doing well, The email widows service running but the system doesn't send any email and I found in the email service logs the below: <EML> <TID: 37> <SEVERE >… Show more
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[First, I wanted to mention that I found this thread and followed most of the steps that solved the problem for that user, but either I am not understanding one of their steps or their fix doesn't… Show more