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Hi all, Currently facing an issue of sorting the date of Month/Year. What I have done is that I have concatenated the Month/Year field. I have sorted my month field to be in Calender order by… Show more Hi all, Am facing an issue of creating a report for open tickets. What I'm trying to achieve for this report is that I would like to create a Report that shows the number of open tickets each… Show more Hi all, I'm currently using the broadcast function to send out emails of reports, however under the description I was wondering if there was anyway to provide a description that shows the current… Show more Hi , I'm having an issue where my incidents execution time ( SLA_TIME SCHEDULED ) has more than one record. I have checked through ITSM and seen that it records multiple entry of the data. However… Show more