Aino Solin
Hello All,   I would like to perform process mining on incident record data to identify possible bottlenecks in order to validate my findings. However, I am having trouble understanding whether or… (Show more)
in BMC Helix Remedyforce
Jeremiah Pelky
I currently have a process that "expires" a service request after 30 days if it is not yet approved. The template "Not Approved in Time" adds a resolution to the service request indicating the… (Show more)
in BMC Helix Remedyforce
Clay Michaels
Hello,   I'd love to see what everyone's Category and Category Type structures look like. I am still building mine in RemedyForce for the first time, so I have nothing to share.   Just looking for… (Show more)
in BMC Helix Remedyforce