Adi Leibowitz
Currently, labels on the Self Service portal can be translated to match the end-user's language, however SRDs are not multi-linugal. This is an obstacle for some of our customers who are supporting…
Lora Barclay
Hi All   Currently working on a RMA process and keen to pick up other user ideas on how they are implementing RMA within Remedyforce
in BMC Helix Remedyforce
Adi Leibowitz
Currently, the CMDB explorer shows all CIs connected to a service or an application, whether directly or indirectly. This creates a diagram (see below) which is impossible to navigate, and does not…
Sean Connolly
We have dozens of self-service forms.  When we create the ticket itself we normally don't create fields in the Incident table for each field.  Commonly we collect the information, massage it, and put… (Show more)
in BMC Helix Remedyforce
Adi Leibowitz
Service request questionnaires/forms are helpful as they ensure clients provide the necessary information required for fulfillment while submitting the request. Without detailed responses, agents…
Adi Leibowitz
Being able to submit a ticket for one of "my assets" is a very useful feature, however we think this should be enhanced by providing direct links to the same functionality.   This seems like a…
Adi Leibowitz
Incident templates can be exposed to end users when they are included in "common requests". This enables a more robust service catalog, allowing end user to search and click on items that correspond…
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: MyIT Digital Workplace APPLIES TO:…
in Digital Workplace / MyIT
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