Ray Gellenbeck
As great as the ITSM/Atrium products might be, ARS/Remedy is still a development platform at the core, a very capable workflow engine at the heart.  It would cost very little extra effort to offer…
Anirudha NameToUpdate
Hi,   I gone through the MyIT Self Service guide.   I have few queries.   1.Whether MyIT is an application inclusive of  ITSM suite in its installation package OR it is just an interface with…
in BMC MyIT
Naveen Kumar
Hi,   Once we create a survey for our company in SRM-Survey configuration and added questions and saved, do we need to link it to incidents explicitly to get a survey popup once the incident is…
in Service Request Management
Prashant Moily
Hello All,   When raising task against a CHG for a  specific CTI we are not able to assign the task to the specific group as they do not appear in the drop down we have to enter the team name…
in BMC Remedy
Sri Krish
Hi All,   In Incidents as we all know there are fields as Impact,Urgency.We are planning to do a customization on those fields.We are going to add another 3 to 4 values in those fields ...   How…
in Change and Release
Naveen Kumar
Hi , Can anyone please let me know how can i view the weight values in Remedy. How can we modify the priority,impact and urgency in AR system manually if we need.   Please clarify.   Thanks Naveen…
in Incident and Problem
Manuel Seguin
Currently I cannot tell who or what has ordered a job in. Any ideas? Thanks!!!
in BMC Control-M
Joshua Green
The importance of testing configuration changes in a sandbox/development environment before making a change to a production environment cannot be understated.  I could post a complete article on the…
in BMC Remedyforce
Barry Lindstrom
I have been tasked with finding a more effective way to handle documents than mere attachment. We are looking for version control, FTS, and using bi-directional links rather than attachments. Have…
in BMC Remedy AR System
Henry Luna
  Our Service Request incidents are currently going to the Desktop queue. I need to create a SR for incidents to go to a different queue. How can I do this when our Incident assignment to queue is…
in BMC Remedyforce
Paolo Scorrano
I mean, I could not find a way to add custom fields to Queues, as they are directly managed by Salesforce. I need something like categorizations to filter the results on a search, ecc... and I was…
in BMC Remedyforce
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