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Hi,   Please let me know how user data gets created in the 'User' form. what is the specific workflow which creates these records?
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Hi, I have a scenario where in the incident work info should be updated via webservice if the incident status is still open, if not new incident should get created. How to add this qualification in… (Show more)
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Hi,   I have a requirement to update the incident based on the CI, is it possible to perform the update operation using an CI as a unique identifier? in the DB only 1 incident is open wrt to CI.  … (Show more)
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Hi,   The broadcast feature is not working in Smart Reporting. In the web.xml the taskscheduler is already enabled. When i test the email functionality it works but if i schedule the broadcast its… (Show more)
in Remedy AR System
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Hi,   Is it possible to launch the Smart Reporting with direct URL rather than cross launch? If yes, pl let me know how.
in Remedy AR System
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Hi Team,   We have a scenario where the user is able to close the task even though he/she doesn't belong to the "Assignee Group". Can you please let me know how this could be possible. The user… (Show more)
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Hi ,   Below are the 2 scenarios of task assignment.   Scenario 1: when the task status is in "Pending" and status reason is "Assignment", user opens the task and changes the status to "Assigned"… (Show more)
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Hi,   Records in ft_pending table are getting processed slowly. how to fix it?
in Remedy AR System
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Hi,   Have a unique situation. The email template is not sending the contents of #$$Customer First Name$$# #$$Customer Last Name$$# rather in the email it appears blank. Tried editing the template… (Show more)
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