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Hi, If CeO of the organisation raises a service request, it should by pass the approval and should proceed further. The approvals are always configured with N+1 (Manager) but CeO doesn't have any… Show more
Hi Team, Attachments are not getting passed from service request to Incident in midtier, it seems to work in SmartIT. We are on ITSM 9.1.03 SP1 and DWPA 18.05. Please let me know how to… Show more