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Rick Westbrock posted 1 year ago
Now that we are several months out from our migration from v7.1 to v9.1 I can call the project a success. We certainly had our bumps and struggles but considering the time (100 days) and resource (human and financial) constraints we did a great job jumping several major versions in ITSM and adjusting our custom applications to play nice with the new platform.


  • Shadab Ashraf

    Shadab Ashraf 1 year ago

    Congratulations, Rick! Longtime. Hope you doing good! :)
  • Rick Westbrock

    Rick Westbrock 1 year ago

    Thanks! We are definitely enjoying many of the new features already and are looking forward to implementing RBE and rich text fields for Incidents soon.
  • Matt Laurenceau

    Matt Laurenceau Employee 12 months ago

    Great! What do you think we should add to Remedy 9.x Resources so that other Community Members understand the benefits of this release? cc Abhijeet Gadgil Raj Cheruvu David Schmidt 
  • Rick Westbrock

    Rick Westbrock 12 months ago

    Good question Matt, I will have to read the various topics in that article and think on it a bit. Thanks for calling out that page as I was not aware of it before your post.
  • Matt Laurenceau

    Matt Laurenceau Employee 12 months ago

    LOL Rick, we published it a couple of days ago (^_-)
  • Jason Miller

    Jason Miller Moderator 12 months ago

    I missed the original post. Congrats Rick!   It is wonderful seeing a long-time customer continuing to advance to recent versions.