Is it possible to automatically create an Assignment from a Ticket business rule (in the same way that you can create a Ticket Note)? Or alternatively, is it possible to have a Ticket business… Show more
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I think this is already on the roadmap, but I want to put it in place here as an idea so that it doesn't get passed over. When a ticket note is added, the note type defaults to "private", which…
I understand that the email conversation functionality automatically updates tickets with email replies that feature the ticket ID. According to the article How Email Converstation works in… Show more