Mark Saacks
Is it possible to automatically create an Assignment from a Ticket business rule (in the same way that you can create a Ticket Note)?    Or alternatively, is it possible to have a Ticket business… (Show more)
in Track-It!
Kevin Geil
I think this is already on the roadmap, but I want to put it in place here as an idea so that it doesn't get passed over.  When a ticket note is added, the note type defaults to "private", which…
Mark Saacks
I understand that the email conversation functionality automatically updates tickets with email replies that feature the ticket ID.   According to the article How Email Converstation works in… (Show more)
in Track-It!
Mark Saacks
Hi -   On the Track-It! Ticket form is it possible to make a field visible or not depending on the value selected in another field?   For example, if I select a Priority value of SLA then I want… (Show more)
in Track-It!