Jose Pedro Teixeira
When the "Create Request On Submit" is enabled (for incidents or work orders) an SRM request is created when incidents or work orders are submitted.   This rule applies regardless of the source, so…
Tobias Buehl
Hi,   Juergen Hauser maybe you can help   i created a view dynamic fields in the BWF dynamic field library (with source = system) and configured my Case template to use them. But how can I access… (Show more)
in BMC Helix
Jose Pedro Teixeira
Let's say you want to set a field on the case record with a value from a Dynamic field, for example: "Approver".   1. Create a document schema using the name of the field In our example:…
in BMC Helix
Cristobal Aldana
Hello,   After using the create service request native activity in DWP Catalog to biuld a workflow;  user creates fullfilment ticket in MyIt (DWP Advanced) it creates a RequestID from SRM and…